Customer Support Specialist

3 weeks ago


Gurugram, India Neemans Full time

Roles and Responsibilities

  • Provide exceptional customer support through email, chat, and social media channels to resolve customer queries and concerns in a timely manner.
  • Handle multiple conversations simultaneously while maintaining accuracy and attention to detail.
  • Utilize problem-solving skills to troubleshoot issues and escalate when necessary.
  • Collaborate with internal teams (e.g., sales, product development) to address complex customer issues.
  • Maintain accurate records of all interactions using our CRM system.


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