Customer Support

1 week ago

Gurgaon HO Gurugram Haryana, India Krishna HR solution Full time

Job brief

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Responsibilities**:

- Respond to customer queries in a timely and accurate way, via phone, em
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.50 - ₹27,000.18 per month

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

  • Sales Support

    1 week ago

    Gurugram, Haryana, India Swaran Soft Support Solutions Full time

    Responsibilities - Customer service: Answer customer questions and provide troubleshooting assistance - Administrative tasks: Schedule meetings, maintain customer records, and update sales systems - Sales analysis: Conduct sales analysis and prepare proposals - Sales strategy: Work with account managers to develop sales strategies - Lead management: Manage...

  • Customer Support

    2 weeks ago

    Gurugram, Haryana, India Wellversed Full time

    Wellversed is looking for a Customer Support Associate, to assist our customers in solving technical problems when using our products and services. **Responsibilities** Resolving customer queries, complaints or requests on daily basis Able to build productive relationships and communicate daily with customers in a professional manner Actively attend...

  • Customer Support

    4 days ago

    Gurugram, Haryana, India Bijak Full time

    As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience with our products or services. Your primary goal will be to address customer concerns promptly and effectively while upholding our company's standards of customer service...

  • Customer Support

    1 week ago

    Gurugram, Haryana, India HOB Cosmetics Private Limited Full time

    Job Title: Customer Support Executive Company: House of Beauty India Location: Gurgaon **Salary**: ₹28,000 - ₹35,000/month Experience: Minimum 4 years **Job Description**: **Responsibilities**: Resolve product/service issues promptly and professionally Maintain customer satisfaction and build long-term relationships Coordinate with internal teams...

  • Customer Support Associate

    2 weeks ago

    Gurgaon, Haryana, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Service Partner will handle all voice calls from Zomato Delivery Partner , the required languages are Hindi and EnglishAll agents shall fluently speak, write and comprehend in English, and Hindi Role & responsibilitiesPreferred candidate profile

  • Customer Support Associate

    2 weeks ago

    Gurugram, Haryana, India Teleperformance Full time

    We have urgent requirement for Customer Support Executive for a leading multinational BPO company located in Bangalore. **Responsibilities**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely...

  • Customer Support Representative

    2 weeks ago

    Gurugram, Haryana, India Teleperformance Full time

    Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively identify, investigate, and resolve recurring customer...

  • Customer Support Executive

    2 weeks ago

    Gurugram, Haryana, India Kumon Full time

    **Job Title**: Customer Support Executive **Location**: Gurgaon **Salary**: ₹15,000 - ₹40,000 (based on interview performance and qualifications) **Job Type**: Full-time We are looking for enthusiastic and customer-focused individuals to join our team as **Customer Support Executives**. The role requires handling customer queries, providing accurate...

  • Customer Support Executive

    2 weeks ago

    Gurugram, Haryana, India Cubnet Services Full time

    **Customer Support Executive** **Role Description: - ** This is a full-time on-site role as a Customer Support Executive in Gurugram. As a Customer Support Executive, you will be responsible for providing excellent service to customers, addressing their inquiries and resolving issues. You will also maintain accurate records of interactions and collaborate...

  • Customer Support Executive

    1 week ago

    Gurugram, Haryana, India Transcom Full time

    **Job Opportunity: Customer Support Specialist at Transcom (Gurgaon)** We're hiring Customer Support Specialists at Transcom in Gurgaon! If you have a passion for helping others and possess strong technical support knowledge, we encourage you to apply. **Key Details**: - **Job Profile**: Customer Support Specialist - **Salary**: ₹29,000 CTC -...