Customer Service Executive

1 month ago


kochi, India Azaaki Solutions Full time

Azaaki Staffing Solutions is more than just a staffing agency; we are your strategic partner in unlocking the full potential of your workforce. With a commitment to excellence and a deep understanding of the ever-evolving job market

The Role

Job Responsibilities:

  • Holiday Planning - Making a proactive call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying.
  • Complaint Resolution- Attending to members’ complaints and discrepancies, resolving them and taking corrective action.
  • Managing cancellations post-rescission and maximizing member retention.
  • To ensure quality and adherence to process and timelines as specified for each activity.
  • Generating revenues for the organization
  • Suggesting and helping members for up gradation, revivals and reinstatement.
  • Ensure proactive calling by Executives for the collection of annual subscription fees and return of cheques.
  • Ensure Post holiday calls are made to obtain member feedback and generate referrals.
  • To ensure that all the interactions assigned to Self are resolved within the specified time limit.

Ideal Profile

  • Required Skills: Good Performer, Multi-skilled, extrovert & good communicator
  • Qualifications & Experience: Graduate with a minimum 1 year of experience in Sales/ Customer Service

What's on Offer?

  • Join a market leader within Hospitality
  • Leadership Role
  • Flexible working options


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