Customer Service Executive
2 weeks ago
**ROLE AND RESPONSIBILITIES**
- Manage inbound and outbound calls in a timely manner.
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by going the extra mile.
- Maintain records of the conversations with the customer and analyze the data.
- Insert customer and account data by inputting text based and numerical information from source documents within time limits
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
**Salary**: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Ability to Commute:
- Kochi, Kerala (required)
Application Deadline: 17/02/2024
Expected Start Date: 10/02/2024
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