Razorpay | Associate Manager

21 hours ago

bangalore, India Razorpay Full time

The Role:


To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.


Roles and Responsibilities:


● You will be primarily responsible for managing the existing products wallet share and net revenue within the portfolio, and also developing and closing new business prospects within the portfolio.

● Develop product expertise to ensure smooth sales.

● Drive the development of the sales pipeline within the overall portfolio aggressively through prospecting and doing sales pitches.

● Be the customer's voice, clearly communicating requirements and feedback to other departments such as banking, product development and account management.

● Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.

● Conducting business reviews to ensure clients are satisfied with their products and services.

● Attending meetings with clients inside and outside their offices to build better relationships with them.

● Achieving client relationship targets and KPI’s as set by the team lead.

● Liaising with internal departments to ensure client needs are fulfilled effectively.

● Escalating and resolving areas of concern as raised by clients.

● Updating the CRM for any change with regard to a client.


Mandatory Qualifications:


● Overall 3-5 years of relevant experience in Key Account Management/Sales in B2B space.

● Knowledge of best customer service practices.

● Strong interpersonal skills and an ability to build rapport with customers.

● Go-getter attitude.

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