Admission Counsellor- Gurgaon

3 weeks ago

Gurugram, India FOOTPRINTS Full time

Role & responsibilities

PROFILE: Admission Sales Executive

REPORTS TO: Manager - Admission Sales

JOB PURPOSE: Follow up prospects and enrol them into admissions at Footprints Preschool and Daycare centres

KEY ACCOUNTABILITIES

  • Take incoming calls using Footprints systems and answer all the concerns of parents. Create and effectively communicate value propositions for Footprints.
  • Make telephone calls to the leads assigned by the system.
  • Pre- qualify the leads by asking questions about their location, profiles, interests etc.
  • Present information to the lead about the Footprints and Capture and Document information on the leads obtained through the tele calls in the system
  • Schedule and make follow up calls to assess the level of interest of the prospect and remind them to visit centres for admissions
  • Do the follow up calls for admissions once the prospect has visited center
  • Timely responding all incoming calls and WhatsApp messages
  • Completing follow-ups on daily basis as per business requirements and defined workflows

KEY PERFORMANCE METRICS

  • Lead Conversion Rates: Visits arranged & Admissions done
  • Meeting standard calling SLAs (Calling Hours, Dial Time) and Targets SLA
  • Audits reports without any non-compliance

EXPERIENCE: 2-3 Years

KNOWLEDGE/SKILLS/ABILITIES

  • Good computer skills.
  • Good English Verbal communication skills

LOCATION:

Footprints Childcare Pvt. Ltd.

JMD Megapolis

7/735

Badshahpur,

Sohna Rd Hwy, Sector 48,

Gurugram, Haryana

Timing-9:00 -6:00 pm & 10:00 -7pm

Monday to Saturday- Alternative Saturday off

Preferred candidate profile

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