Senior Process Associate

5 days ago

Bengaluru, India ABC First Full time

Key Responsibilities Review, verify, and process insurance applications, renewals, endorsements, and cancellations  for Property & Casualty (P&C) policies. Handle claims documentation and first notice of loss (FNOL) , ensuring timely and accurate submission. Interact with brokers, underwriters, and customers to obtain required details and resolve queries. Maintain up-to-date records in insurance systems and databases. Ensure compliance with company guidelines, client SLAs, and regulatory standards . Perform quality checks  and ensure zero defects in policy/claim documentation. Support team leads in achieving process metrics such as TAT (Turnaround Time), accuracy, and customer satisfaction scores . Collaborate with cross-functional teams to handle escalations and process improvements. Requirements Required Qualifications & Skills Bachelor’s degree (any discipline, preferably commerce, business, or finance). 0–3 years of experience in insurance processes (P&C / General Insurance preferred) . Knowledge of insurance terminology, policy lifecycle, and claims process  will be an added advantage. Strong attention to detail and ability to work with large volumes of data. Proficiency in MS Office (Excel, Word, Outlook)  and comfort working on insurance systems. Good communication skills (verbal and written)  to interact with internal teams and clients. Ability to work in a fast-paced environment  and meet deadlines. Key Competencies Analytical thinking & problem-solving Process orientation & accuracy Customer service mindset Team collaboration Time management & multitasking Benefits Compensation & Benefits Competitive salary based on experience and skills Performance-based incentives Health and insurance benefits as per company policy Learning & development opportunities in insurance domain

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