
Customer Service Executive
2 weeks ago
Job Summary:
We are seeking a proactive and detail-oriented Customer Service Executive with excellent communication skills to manage interactions with international clients. The ideal candidate will have a strong background in customer service, particularly in dealing with foreign clients, and proven experience in preparing accurate and timely quotations.
Key Responsibilities:
- Communicate professionally with international clients via email, phone, and other platforms.
- Understand customer requirements and provide prompt, accurate responses.
- Prepare quotations, proposals, and pricing sheets tailored to customer specifications.
- Coordinate with internal departments (sales, production, logistics, finance) to ensure timely and feasible quotations.
- Track and follow up on quotations sent to clients and maintain a quotation database.
- Handle customer inquiries, resolve complaints, and ensure high customer satisfaction.
- Maintain updated records of customer interactions and transactions using CRM systems.
- Provide after-sales support and follow up on customer feedback.
- Stay updated with product knowledge and pricing to provide accurate information to clients.
Key Requirements:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum 2 years of experience in a customer-facing role, preferably with international exposure.
- Proven experience in preparing quotations and commercial offers.
- Exceptional written and verbal communication skills in English.
- Strong interpersonal skills and cultural sensitivity when dealing with foreign clients.
- Proficient in MS Office (especially Excel, Word, Outlook); experience with ERP/CRM systems is a plus.
- Detail-oriented with strong organizational and time-management abilities.
- Ability to multitask and work under pressure in a fast-paced environment.
Preferred Skills:
- Knowledge of export documentation and international trade (if applicable).
- Additional language skills (optional but beneficial).
- Experience in Manufacturing will be an added advantage.
Job Types: Full-time, Permanent
Pay: ₹25, ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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