Service Delivery Assoc 3
4 weeks ago
What success looks like in this role:
• Provide support on daily operations issues. • Perform duties in accordance with account processes and procedures. • Build and maintain positive working relationships with internal and external stakeholders (and other service providers if in a multi-vendor environment). • Mentor team members • Document assigned activities using defined process and timeframes. • Contribute to the creation, maintenance and enhancement of operational processes and procedures to improve overall performance of technical staff. • Identify areas for continuous improvement and efficiency in delivery of services. • Take responsibility for follow-up services or problem escalation. • Analyze and highlight operations performance. • Complete and submit reports as requested. • Support process improvement initiativesYou will be successful in this role if you have:
• Recognized bachelor’s degree in related discipline (desirable), minimum of 1 - 2 years of service delivery support experience • Ability to prioritize and organize workloads to complete multiple, simultaneous tasks both for self and others • Effective verbal and written communication skills • Prior experience working in hardware break and fix, installation, desk side software support and service desk support. • Has some experience supporting teams of customer engineers in either specific installation, equipment refresh projects or ongoing break / fix support. • Knowledge of desktop operating systems, networking fundamentals and requisite call management systems. • Ability to work with technical documentation, statements of work, and contract requirements. • Ability to work with team members, peers and external clients. • Must be able to work to specific service level agreement (SLA) requirement. • Familiarity withUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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