Client Success Associate
11 hours ago
ABOUT THE ROLE The Client Success Associate will co-own client objectives and work across functions to deliver on each objective with a high degree of success. You will lead all initiatives from client onboarding and new program configuration to managing issues and queries and would be expected to handle 2-3 client implementations in parallel should the need arise and handle 10-15 clients for query resolution. This role will require the incumbent to work in US shift hours. RESPONSIBILITIES New Client Onboarding & Implementation Lead new client onboarding and implementations based on the agreed scope of requirements and as per our standard operating process Assist in configuration of program rules to set-up the client instance Collaborate with the product and integration teams to ensure any customization and integration requirements are delivered in a seamless fashion Collaborate with the design team to deliver all branding requirements for the roll out of the client program(s) Conduct training programs for client admins and users at the time of new program implementations Query Resolution & Problem Management Continuously deliver outstanding service and problem resolution to ensure our organization is adhering to the high service levels expected by our customers. Liaise with different specialist teams such as the technology team or reward redemption team to deliver closure to client-initiated queries. Decode problems and curate solutions in collaboration with the product teams; communicate resolutions and changes through necessary documentations and training. Program Success Assist the Program Success Managers in the development of success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations. Monitoring and facilitating the customers adoption of our solution features and functionality as well as other relevant metrics that are a sign of program success REQUIREMENTS Graduate Degree from a leading institute 2+ years in a client Success role for a B2B SAAS company and 5+ years of corporate experience overall Experience with change management and development of processes that drive efficiency, effectiveness, and clarity for all parties You can think creatively and enjoy testing new approaches and tactics A career with Vantage Circle will get you An attractive, above market median Base Salary Limitless wealth creation opportunities through Target Based Incentive Empowerment to innovate, take ownership, and drive positive change Continuous Learning & Development opportunities
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Client Success Associate
4 days ago
Guwahati, India Vantage Circle Full timeVantage Circle is a Simple & AI-Powered Employee Recognition & Wellness Platform that helps drive Employee Engagement. Vantage Circle has been in business for more than 12 years now and is proud to work with some of the largest and well-known brands from across North America, Europe & Asia. We are among the top Employee Engagement products across the world...
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Client Success Associate
4 days ago
Guwahati, India Vantage Circle Full timeABOUT THE ROLE The Client Success Associate will co-own client objectives and work across functions to deliver on each objective with a high degree of success. You will lead all initiatives from client onboarding and new program configuration to managing issues and queries and would be expected to handle 2-3 client implementations in parallel should the...
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Client Success Specialist
11 hours ago
Guwahati, India Vantage Circle Full timeABOUT THE ROLE Are you an energetic, motivated, and articulate team player who is passionate about Client Success and Customer Experience? If so, you might be the perfect candidate we are looking for! We are looking for a Client Success Specialist, who will be responsible for building and maintaining relationships with our US clients. You will be the point...
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Business Associate
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Guwahati, India Vantage Circle Full timeExperience: 0-2 years of Work experience in an Operations, MIS, or Support role **Requirements**: - Adept at supporting back end Client operations, including but not limited to daily MIS reports, understanding of analytical report types, monthly reports showcasing comparison for multiple clients - Ability to work independently and create insights based on...
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Associate Director/ Senior Associate
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Associate/ Sr. Associate
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Guwahati, India Nation with NaMo Full timeAbout Us : - We are India's leading political consulting organization dedicated to provide high quality professional support for political campaigns. We strongly believe that the nation will best benefit from an enlightened political leadership in the form of Prime Minister Narendra Modi and are proud to have previously contributed in a similar capacity in...
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Associate/ Sr. Associate
1 week ago
guwahati, India Nation with NaMo Full timeAbout Us : - We are India's leading political consulting organization dedicated to provide high quality professional support for political campaigns. We strongly believe that the nation will best benefit from an enlightened political leadership in the form of Prime Minister Narendra Modi and are proud to have previously contributed in a similar capacity in...
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Associate/ Sr. Associate
1 week ago
guwahati, India Nation with NaMo Full timeAbout Us : - We are India's leading political consulting organization dedicated to provide high quality professional support for political campaigns. We strongly believe that the nation will best benefit from an enlightened political leadership in the form of Prime Minister Narendra Modi and are proud to have previously contributed in a similar capacity in...
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Associate/ Sr. Associate
1 week ago
Guwahati, India Nation with NaMo Full timeAbout Us :- We are India's leading political consulting organization dedicated to provide high quality professional support for political campaigns. We strongly believe that the nation will best benefit from an enlightened political leadership in the form of Prime Minister Narendra Modi and are proud to have previously contributed in a similar capacity in...
