Customer support specialist
4 weeks ago
About ReframeReframe is the #1 app to help people cut back or quit drinking by combining neuroscience, psychology, and real human support. We’re on a mission to help millions transform their relationship with alcohol and live more empowered, connected, and fulfilling lives.At Reframe, we believe recovery and transformation look different for everyone and so does great support. That’s where you come in.About the RoleWe’re looking for a Customer Support Specialist who doesn’t just answer tickets , you solve problems, bring empathy, and make someone’s day better with every interaction. This role is perfect for someone who loves their job, thrives on helping others, and feels energized by the small wins that create big impact.As a core member of our support team, you’ll be on the frontlines of the Reframe experience : answering user questions, troubleshooting app issues, and ensuring every Reframer feels heard and supported. You’ll also work cross-functionally with product, engineering, and coaching teams to continuously improve our platform and user experience.What You’ll DoRespond to customer inquiries via email, in-app chat, and other support channels with empathy, clarity, and efficiencyTroubleshoot technical issues, bugs, and user concerns and communicate solutions clearlyTrack common issues and flag trends to help improve the platform experienceCollaborate with product and tech teams to escalate user feedback and find better solutionsServe as the voice of the customer, advocating for their needs across internal teamsMaintain internal knowledge bases and help docsJump into team meetings and contribute ideas for how we can make Reframe even better You’re a Great Fit If YouLOVE HELPING PEOPLEThrive in a fast-paced, mission-driven environmentAre an excellent communicator (written and verbal) with high emotional intelligenceAre a natural problem-solver who loves untangling confusion and creating clarityAre tech-savvy and quick to learn new tools and systemsAre organized, dependable, and responsive, your follow-up game is strongTake initiative and own your work, but love collaborating as part of a teamFeel energized working at the intersection of wellness, tech, and behavior changeOpen to recent graduates or candidates with 1+ years of experience in a customer-facing role Bonus Points If YouHave previous customer support or community experience in a tech or wellness companyHave a personal interest in mental health, coaching, recovery, or behavior changeAre excited about Reframe’s mission and want to help us growHold a Master’s degree from an accredited university in the United States Are based in India Why Join Reframe?Be part of a passionate, mission-driven team changing lives at scaleWork in a high-impact role where your voice and ideas are valuedJoin a collaborative and supportive workplace where people truly love what they doCompetitive salary + growth opportunities
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