Information technology help desk technician

4 days ago

Delhi, India Celito Tech, Inc. Full time

Job Title: IT Service Desk TechnicianReports To: Senior Manager, IT SupportEmployment Type: Full-TimeTimings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues)The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technologystacks. With both consulting and products, our expertise can help our customers save time andmoney as they move from strategic Clinical & Quality management all the way to widespreadand profitable commercialisation.Job OverviewIn this customer-facing role, the IT Service Desk Technician will play a key role in supporting ourclients as the primary point for service calls and emails, tackling common and challengingissues. The role will also provide top-tier customer service and subject matter support in anon-site and/or remote environment. This position will provide troubleshooting and technicalexpertise to drive high first-call resolution.Responsibilities and Duties:- Initial point of contact for all IT-related incidents and requests- Work within the ticketing system to provide clients with timely and meaningful updates- Troubleshoot IT-related issues remotely or in person and escalate any unsolved issues- Image laptops (Windows OS and Mac OS) and customise with company applications- Support both Windows and Mac systems- Document IT procedures, create runbooks and reports- Continually improve IT support processes- Onboard and offboard users on multiple platforms- Train new hires on policies, procedures and technical skills- Support with conference room AV- Troubleshoot printers and Wired/Wireless networks- Other duties, project work and responsibilities as assignedRequirements:- 3+ years of experience with troubleshooting end-user issues and processing service requests as part of a service desk team- Experience working in an IT Service Management platform or Help Desk ticketing system- Senior or Team Lead experience in a Managed Service Provider (MSP) environment is a plus- Experience with documentation and procedure design- Technical certifications and/or related college coursework/degree (Comp TIA, ACMT, HDI) are a plus- Strong knowledge of Windows OS and Mac OS- Strong knowledge of end-user hardware (PCs, office peripherals, Android/i OS devices)- Experience in the following systems (Office 365, Okta, Zoom, Share Point, Crash Plan, Druva In Sync, Crowd Strike, Mimecast, Docu Sign)- Excellent customer service, communication and interpersonal skills- Able to travel and work at customer sites as needed

  • Information Technology Help Desk

    1 week ago

    Delhi, India ITC Infotech Full time

    Job Title: IT HelpdeskDepartment: Information TechnologyLocation: KolkataInterview Mode – 1st round virtual 2nd round Face to faceNotice period- Immediate joiners to 15days.Position SummaryThe Help Desk Technician provides front-line technical support to users by diagnosing and resolving hardware, software, and network issues. This role ensures optimal...

  • Information Technology Help Desk

    4 days ago

    New Delhi, India ITC Infotech Full time

    Job Title: IT HelpdeskDepartment: Information TechnologyLocation: KolkataInterview Mode – 1st round virtual 2nd round Face to faceNotice period- Immediate joiners to 15days.Position SummaryThe Help Desk Technician provides front-line technical support to users by diagnosing and resolving hardware, software, and network issues. This role ensures optimal...

  • Information Technology Help Desk Technician

    2 weeks ago

    Delhi, India Celito Tech, Inc. Full time

    Job Title: IT Service Desk Technician Reports To: Senior Manager, IT Support Employment Type: Full-Time Timings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues) The Celito Team The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can...

  • Information Technology Help Desk Technician

    2 weeks ago

    Delhi, India Celito Tech, Inc. Full time

    Job Title: IT Service Desk TechnicianReports To: Senior Manager, IT SupportEmployment Type: Full-TimeTimings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues)The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technologystacks. With both consulting and products, our expertise can help...

  • Information Technology Help Desk Technician

    1 week ago

    Delhi, India Celito Tech, Inc. Full time

    Job Title: IT Service Desk TechnicianReports To: Senior Manager, IT SupportEmployment Type: Full-TimeTimings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues)The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technologystacks. With both consulting and products, our expertise can help...

  • Information Technology Help Desk Technician

    1 week ago

    Delhi, India Celito Tech, Inc. Full time

    Job Title: IT Service Desk TechnicianReports To: Senior Manager, IT SupportEmployment Type: Full-TimeTimings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues)The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technologystacks. With both consulting and products, our expertise can help...

  • Information technology help desk technician

    5 days ago

    Delhi, India Celito Tech, Inc. Full time

    Job Title: IT Service Desk TechnicianReports To: Senior Manager, IT SupportEmployment Type: Full-TimeTimings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues)The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technologystacks. With both consulting and products, our expertise can help...

  • IT Help Desk Technician

    1 day ago

    Delhi, Delhi, India Xpert Times Full time

    **Job Category**:Customer Support**Job Type**:Full Time**Job Location**:New Delhi**Exp (In years)**:Fresher/Entry level**Job brief**: We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help...

  • Information Technology Help Desk Technician

    1 week ago

    New Delhi, India Celito Tech, Inc. Full time

    Job Title: IT Service Desk TechnicianReports To: Senior Manager, IT SupportEmployment Type: Full-TimeTimings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues)The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technologystacks. With both consulting and products, our expertise can help...

  • Information Technology Help Desk

    1 week ago

    Delhi, India Parrot CTFs Full time

    Company DescriptionParrot CTFs delivers modern cybersecurity training through hands-on learning via an advanced Capture the Flag (CTF) platform, complemented by comprehensive cybersecurity services. The platform features over 150 real-world challenges and vulnerable lab machines, covering specialized tracks such as Web Exploitation, Active Directory, Digital...