Information Technology Help Desk Analyst
6 days ago
BlackBeltHelp, we operate from Gurugram, Sector 33, Infocity 2. Shift timings - Rotational Shifts. 5 Days Working. Title: IT Helpdesk AnalystSummary of Responsibilities: • Provide friendly, courteous, and quality support to all users. • Strive to meet or exceed all SLA goals. • Respond to incoming telephone calls, voicemail, web-submissions, emails, and/or chat for assistance from users experiencing problems. • Troubleshoot, analyze, resolve, track, escalate, and accurately document various technical problems (i.e., software, hardware, and client-specific applications) • Document customer requests in the appropriate issue tracking system. • Route tickets accurately to client-level support when needed. • Stay current on and adhere to established policies, procedures, and documentation • Be a subject matter expert in the full suite of supported client systems and processesResponsibilities by Function: • Excellent written and verbal communication skills. • Strong problem-solving skills and decision-making ability. • Effective listening and probing question skills. • Flexibility to accommodate Help Desks' hours of operation, 24 hours a day, seven days a week, including holidays. • Ability to learn and apply technical information in a fast-paced, demanding work environment. • Ability to follow policies and procedures; attention to detail. • Ability to handle a large call volume. • Strong enthusiasm and desire to learn. • Perform well in a team and as a team. • Self-motivation and organization. • Ability to multitask.Qualification: • Knowledge in Microsoft Outlook and/or Lotus Notes. • Knowledge in Windows XP+, Vista, 7, and Mac OSX Operating Systems. • Knowledge of Active Directory. • Strong customer service skills.
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Help Desk Analyst
7 days ago
New Delhi, India ALIANDO Full timeJob Title: Help Desk Analyst Department: Managed Services Position Type: Full Time Location: India RemoteCompany Overview:ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended...
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Help Desk Analyst
1 week ago
New Delhi, India ALIANDO Full timeJob Title: Help Desk Analyst Department: Managed Services Position Type: Full Time Location: India RemoteCompany Overview:ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended...
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Information Technology Help Desk Analyst
6 days ago
New Delhi, India BlackBeltHelp Full timeBlackBeltHelp, we operate from Gurugram, Sector 33, Infocity 2. Shift timings - Rotational Shifts. 5 Days Working. Title: IT Helpdesk AnalystSummary of Responsibilities: • Provide friendly, courteous, and quality support to all users. • Strive to meet or exceed all SLA goals. • Respond to incoming telephone calls, voicemail, web-submissions, emails,...
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Help Desk Analyst
3 weeks ago
Delhi, India ALIANDO Full timeJob Title: Help Desk Analyst Department: Managed Services Position Type: Full Time Location: India Remote Company Overview: ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended...
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Help Desk Analyst
3 weeks ago
Delhi, India ALIANDO Full timeJob Title: Help Desk AnalystDepartment: Managed ServicesPosition Type: Full TimeLocation: India RemoteCompany Overview:ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO...
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Help desk analyst
2 weeks ago
Delhi, India ALIANDO Full timeJob Title: Help Desk AnalystDepartment: Managed ServicesPosition Type: Full TimeLocation: India RemoteCompany Overview:ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U. S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO...
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Help Desk Support Analyst
2 days ago
New Delhi, India Jigya Software Services Full timeJob Title: Help Desk Analyst /Oracle HCM Support Analyst Location: Rohini Sec 21 Near RK Plaza, New Delhi – 110086 Shift: Night Shift - (US timing). Employment Type: Full-timeJob Description: We are looking for candidates with strong communication skills and basic Oracle HCM/HR systemsknowledge to support global users during US night shift...
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Service Desk Analyst
2 days ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
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Service Desk Analyst
2 days ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
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Information Technology Help Desk Support
2 weeks ago
New Delhi, India Axtria - Ingenious Insights Full timeAxtria – An Overview: Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to...
