Client services associate
2 days ago
To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.Core ResponsibilitiesLead Handling (Daily Priority)Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.Use pre-approved messaging templates and personalize where needed.Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.Lead Qualification & TaggingClassify each lead based on interest: Courses, Spells, Products, or Consultations.Use internal CRM or tracking system (e.g. spreadsheet/Notion/Whats App tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.Disqualify politely if a lead is clearly misaligned.Conversion StrategyShare the right offering link/post/resource based on their expressed need.Suggest the best-fit product or session if the client seems confused.Upsell or cross-sell where meaningful.Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.Customer OnboardingFor every successful conversion, guide the client clearly through:Payment confirmationProduct/course access instructionsFollow-up timelines (e.g., when to expect delivery or session booking)Confirm all onboarding steps are understood by the client.Client Relationship ManagementCheck in after delivery/service (in 3–5 days).Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.Escalate any dissatisfaction or refund request immediately to the co-founders.Collaboration & Strategy InputShare weekly insights on what leads are asking, common objections, and what’s working.Suggest content or campaign ideas to improve conversions or address objections.Coordinate with marketing/design when templates or creatives are needed.ReportingDaily tracker update before EOD:Number of leads receivedNumber convertedHot/warm/cold classificationIssues/escalations if anySoft Skills ExpectedEmpathy without over-promisingA balance of professionalism and spiritual insightQuick learner of our offerings and inner processReliable, accountable, and proactiveTools & ChannelsInstagram (DMs, comments, story replies)Whats App BusinessNotion/Google Sheet for tracking (or CRM, if introduced)Canva (basic familiarity is a plus)Payment gateways (Razorpay, GPay, etc.)KPIs (To Be Reviewed Monthly)Response time averageConversion rate from inbound leadsClient satisfaction (based on feedback or repeat purchase)Contribution to strategy or campaign improvement
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Client Servicing Associate
3 days ago
New Delhi, India Savvytree Full timePosition: Client Servicing AssociateAbout SavvytreeSavvytree is a dynamic marketing and communications agency rooted in strategy and driven by creativity. We help brands scale smartly through storytelling, design, and digital solutions that actually move the needle. Whether you're building a brand from the ground up, launching a new campaign, or optimising...
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Client Service Associate
2 weeks ago
New Delhi, India Deutsche Bank Full time**Job Title - Client Service Manager** **Location - Gurugram (under New Delhi Branch)** **What we’ll offer you** As part of our flexible scheme, here are just some of the benefits that you’ll enjoy - Best in class leave policy - Gender neutral parental leaves - 100% reimbursement under childcare assistance benefit (gender neutral) - Sponsorship for...
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Client Research Associate
5 days ago
New Delhi, India Insight Alpha Full timeNew Delhi Full Time Insight Alpha provides clients access to a network of frontline industry experts that help them get critical information they need to be successful. We help thousands of our clients get answers to their most critical questions, without leaving their desks. Insight Alpha serves 2000+ clients at large global investment firms,...
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Client Services Associate
2 days ago
New Delhi, India Astro Vistaar Full timeTo ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.Core ResponsibilitiesLead Handling (Daily Priority)Monitor all incoming messages, DMs, and comments on Instagram and other social...
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Client Services Associate
3 days ago
New Delhi, India Astro Vistaar Full timeTo ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.Core ResponsibilitiesLead Handling (Daily Priority)Monitor all incoming messages, DMs, and comments on Instagram and other social...
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Client Servicing Associate
1 week ago
Delhi, Delhi, India Savvytree Full timePosition: Client Servicing Associate About Savvytree Savvytree is a dynamic marketing and communications agency rooted in strategy and driven by creativity. We help brands scale smartly through storytelling, design, and digital solutions that actually move the needle. Whether you're building a brand from the ground up, launching a new campaign, or...
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Client Servicing Associate
1 week ago
Delhi, Delhi, India Savvytree Full time ₹ 1,04,000 - ₹ 1,30,878 per yearPosition:Client Servicing AssociateAbout SavvytreeSavvytree is a dynamic marketing and communications agency rooted in strategy and driven by creativity. We help brands scale smartly through storytelling, design, and digital solutions that actually move the needle. Whether you're building a brand from the ground up, launching a new campaign, or optimising...
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Client Servicing Associate
4 days ago
Delhi, Delhi, India Savvytree Full timePosition: Client Servicing Associate About Savvytree Savvytree is a dynamic marketing and communications agency rooted in strategy and driven by creativity. We help brands scale smartly through storytelling, design, and digital solutions that actually move the needle. Whether you're building a brand from the ground up, launching a new campaign, or...
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Client Servicing Associate
2 hours ago
Delhi, India Savvytree Full timePosition:Client Servicing Associate About Savvytree Savvytree is a dynamic marketing and communications agency rooted in strategy and driven by creativity. We help brands scale smartly through storytelling, design, and digital solutions that actually move the needle. Whether you're building a brand from the ground up, launching a new campaign, or optimising...
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Client Servicing Executive
2 weeks ago
New Delhi, India Roadcast Tech. Solutions Pvt. Ltd. Full timeWe are looking to employ a Client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where...
