Client services associate
4 weeks ago
To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.Core ResponsibilitiesLead Handling (Daily Priority)Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.Use pre-approved messaging templates and personalize where needed.Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.Lead Qualification & TaggingClassify each lead based on interest: Courses, Spells, Products, or Consultations.Use internal CRM or tracking system (e.g. spreadsheet/Notion/Whats App tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.Disqualify politely if a lead is clearly misaligned.Conversion StrategyShare the right offering link/post/resource based on their expressed need.Suggest the best-fit product or session if the client seems confused.Upsell or cross-sell where meaningful.Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.Customer OnboardingFor every successful conversion, guide the client clearly through:Payment confirmationProduct/course access instructionsFollow-up timelines (e.g., when to expect delivery or session booking)Confirm all onboarding steps are understood by the client.Client Relationship ManagementCheck in after delivery/service (in 3–5 days).Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.Escalate any dissatisfaction or refund request immediately to the co-founders.Collaboration & Strategy InputShare weekly insights on what leads are asking, common objections, and what’s working.Suggest content or campaign ideas to improve conversions or address objections.Coordinate with marketing/design when templates or creatives are needed.ReportingDaily tracker update before EOD:Number of leads receivedNumber convertedHot/warm/cold classificationIssues/escalations if anySoft Skills ExpectedEmpathy without over-promisingA balance of professionalism and spiritual insightQuick learner of our offerings and inner processReliable, accountable, and proactiveTools & ChannelsInstagram (DMs, comments, story replies)Whats App BusinessNotion/Google Sheet for tracking (or CRM, if introduced)Canva (basic familiarity is a plus)Payment gateways (Razorpay, GPay, etc.)KPIs (To Be Reviewed Monthly)Response time averageConversion rate from inbound leadsClient satisfaction (based on feedback or repeat purchase)Contribution to strategy or campaign improvement
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Account Associate- Client Services
2 weeks ago
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Client Servicing Manager
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Client Servicing Associate
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Delhi, India Savvytree Full timePosition:Client Servicing Associate About Savvytree Savvytree is a dynamic marketing and communications agency rooted in strategy and driven by creativity. We help brands scale smartly through storytelling, design, and digital solutions that actually move the needle. Whether you're building a brand from the ground up, launching a new campaign, or optimising...
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Client Servicing Associate
4 weeks ago
Delhi, Delhi, India Savvytree Full timePosition: Client Servicing Associate About Savvytree Savvytree is a dynamic marketing and communications agency rooted in strategy and driven by creativity. We help brands scale smartly through storytelling, design, and digital solutions that actually move the needle. Whether you're building a brand from the ground up, launching a new campaign, or...
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Client Servicing Associate
2 weeks ago
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Client servicing executive
2 weeks ago
New Delhi, India Talent Corner HR Services Pvt Ltd Full timeDesignation-Client Servicing. Location-Delhi. Ctc upto 6 L. Key Responsibilities: 1. Client Relationship Management: Serve as the primary point of contact for clients, addressing their needs promptly and effectively. Build and nurture strong, long-term relationships with clients to enhance satisfaction and retention. 2. Understanding Client Needs: ...
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Client Servicing Executive
2 weeks ago
New Delhi, India Talent Corner HR Services Pvt Ltd Full timeDesignation-Client Servicing. Location-Delhi. Ctc upto 6L. Key Responsibilities: 1. Client Relationship Management: Serve as the primary point of contact for clients, addressing their needs promptly and effectively. Build and nurture strong, long-term relationships with clients to enhance satisfaction and retention. 2. Understanding Client...
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Client Servicing Executive
2 weeks ago
New Delhi, India Talent Corner HR Services Pvt Ltd Full timeDesignation-Client Servicing.Location-Delhi.Ctc upto 6L.Key Responsibilities:1. Client Relationship Management:Serve as the primary point of contact for clients, addressing their needs promptly and effectively.Build and nurture strong, long-term relationships with clients to enhance satisfaction and retention.2. Understanding Client Needs:Conduct regular...
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Client Servicing Executive
2 weeks ago
New Delhi, India Talent Corner HR Services Pvt Ltd Full timeDesignation-Client Servicing.Location-Delhi.Ctc upto 6L.Key Responsibilities:1. Client Relationship Management:Serve as the primary point of contact for clients, addressing their needs promptly and effectively.Build and nurture strong, long-term relationships with clients to enhance satisfaction and retention.2. Understanding Client Needs:Conduct regular...
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Client Servicing Executive
2 weeks ago
New Delhi, India Talent Corner HR Services Pvt Ltd Full timeDesignation-Client Servicing.Location-Delhi.Ctc upto 6L.Key Responsibilities:1. Client Relationship Management:Serve as the primary point of contact for clients, addressing their needs promptly and effectively.Build and nurture strong, long-term relationships with clients to enhance satisfaction and retention.2. Understanding Client Needs:Conduct regular...
