Client Servicing Executive
23 hours ago
Designation-Client Servicing.
Location-Delhi.
Ctc upto 6L.
Key Responsibilities:
1. Client Relationship Management:
Serve as the primary point of contact for clients, addressing their needs promptly and effectively.
Build and nurture strong, long-term relationships with clients to enhance satisfaction and retention.
2. Understanding Client Needs:
Conduct regular meetings with clients to understand their requirements and expectations.
Gather detailed feedback and preferences to tailor our services to meet client needs.
3. Service Delivery and Coordination:
Coordinate with internal teams to ensure timely and accurate delivery of services.
Monitor service quality and ensure it meets agreed-upon standards.
4. Issue Resolution:
Address and resolve any client complaints or issues in a timely manner.
Proactively identify potential problems and implement effective solutions.
5. Reporting and Documentation:
Prepare regular reports on client interactions, feedback, and satisfaction levels.
Maintain accurate records of all client communications and transactions.
6. Client Onboarding:
Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our services.
Provide training and support to clients on utilizing our products/services effectively.
7. Upselling and Cross-Selling:Identify opportunities to upsell or cross-sell additional products/services to existing clients.
Collaborate with the sales team to develop strategies for increasing client engagement and revenue.
8.Client Feedback and Improvement:
Collect and analyze client feedback to identify areas for improving our products/services.
Work with internal teams to implement necessary changes based on client feedback.
9. Market and Industry Knowledge:
Stay updated on industry trends, market conditions, and competitor activities.
Utilize market insights to provide clients with valuable information and strategic advice.
10. Compliance and Documentation:
Ensure all client interactions and transactions comply with company policies and legal requirements.
Maintain confidentiality and security of client information.
11. Collaboration and Teamwork:
Collaborate closely with sales, marketing, and product teams to ensure a unified approach to client servicing.
Share client insights and feedback with relevant teams to improve overall service delivery.
12. Performance Tracking and Reporting:
Monitor key performance indicators (KPIs) related to client satisfaction and service quality.
Prepare and present comprehensive reports on client servicing activities and outcomes to senior management.
Qualifications:
Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
Prior experience in client servicing, customer support, or a similar role would be advantageous.
Freshers with a strong inclination towards client management are encouraged to apply.
Excellent written and verbal communication skills.
Proficiency in MS Office (Word, Excel, PowerPoint)
Presentable with a professional demeanour.
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