SPE-Customer Service PR

2 weeks ago

Bengaluru, India Cognizant Technology Solutions Full time

Job Summary

Join our dynamic team as a Customer Service Specialist where you will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving. With a focus on travel management and reservation systems you will utilize your expertise in MS Excel to streamline processes and ensure seamless service delivery. This work-from-home position offers a day shift schedule providing flexibility and work-life balance.

Responsibilities

  • Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction.
  • Utilize travel management skills to assist customers with booking and managing their travel plans efficiently.
  • Leverage MS Excel to analyze data and generate reports that support decision-making and improve service delivery.
  • Collaborate with team members to develop and implement strategies that enhance the customer experience.
  • Maintain accurate records of customer interactions and transactions to ensure data integrity and compliance.
  • Communicate effectively with customers to understand their needs and provide tailored solutions.
  • Monitor customer feedback and identify areas for improvement to enhance service quality.
  • Assist in the development of training materials and resources to support team members in delivering exceptional service.
  • Stay updated on industry trends and best practices to continuously improve service offerings.
  • Coordinate with internal departments to ensure seamless service delivery and resolve any operational issues.
  • Support the reservation process by providing expert guidance and assistance to customers.
  • Ensure compliance with company policies and procedures to maintain high standards of service.
  • Contribute to the companys purpose by delivering services that positively impact society and enhance customer satisfaction. Qualifications
  • Demonstrate proficiency in customer service with a strong focus on travel management.
  • Exhibit advanced skills in MS Excel for data analysis and reporting.
  • Possess excellent communication and problem-solving abilities.
  • Show experience in reservation systems as a valuable asset.
  • Display a proactive approach to identifying and addressing customer needs.
  • Maintain a high level of attention to detail and accuracy in all tasks.
  • Adapt to a work-from-home environment with strong self-motivation and discipline.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification in customer service.

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