SPE-Customer Service PR

4 days ago

Bengaluru, Karnataka, India Cognizant Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Summary

The SPE-Customer Service PR role is designed for individuals with 1 to 4 years of experience in customer service travel management and proficiency in MS Excel. The position offers a work-from-home model with rotational shifts providing flexibility and a dynamic work environment. The ideal candidate will enhance customer satisfaction and streamline travel management processes contributing to the companys mission of delivering exceptional service.

Responsibilities

  • Handle customer inquiries efficiently and provide accurate information to ensure customer satisfaction.
  • Utilize travel management skills to assist customers with their travel-related queries and reservations.
  • Maintain and update customer records using MS Excel to ensure data accuracy and accessibility.
  • Collaborate with team members to resolve complex customer issues and improve service delivery.
  • Monitor customer feedback and suggest improvements to enhance service quality.
  • Implement best practices in customer service to achieve high levels of customer retention.
  • Analyze customer data to identify trends and recommend strategies for service improvement.
  • Provide timely and effective communication to customers regarding their service requests.
  • Ensure compliance with company policies and procedures in all customer interactions.
  • Participate in training sessions to stay updated with the latest customer service techniques and tools.
  • Support the development of customer service protocols to streamline operations.
  • Coordinate with other departments to ensure seamless service delivery.
  • Adapt to rotational shifts to meet the demands of a global customer base.

Qualifications

  • Demonstrate proficiency in customer service and travel management to handle diverse customer needs.
  • Exhibit strong skills in MS Excel for data management and reporting.
  • Possess experience in reservation systems to enhance service efficiency.
  • Show adaptability to work-from-home and rotational shift environments.
  • Display excellent communication skills to interact effectively with customers.
  • Have a keen eye for detail to ensure accuracy in customer records.
  • Be proactive in identifying and solving customer issues.

Certifications Required

Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel

  • SPE-Customer Service PR

    3 days ago

    Bengaluru, Karnataka, India Cognizant Technology Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job SummaryJoin our dynamic team as a Customer Service Specialist where you will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving. With a focus on travel management and reservation systems you will utilize your expertise in MS Excel to streamline processes and ensure seamless service delivery. This...

  • PR Media Expert

    4 days ago

    Bengaluru, Karnataka, India Taas Partners Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the job PR Media Expert Job Summary: We are seeking a proactive and media-savvy Public Relations (PR) & Media Executive to lead our external communications and enhance the brand visibility of our consulting firm. This role involves developing and executing PR strategies, managing media relationships, and overseeing the dissemination of press...

  • Fashion Pr Lead

    4 weeks ago

    Bengaluru, Karnataka, India H&M Full time

    Company DescriptionAs the Fashion PR Lead you contribute to added customer value a strong brand and increased fashion perception by being responsible of Fashion PR Showroom development You work towards aligned and cross-functional goals driving omni sales performance and customer-centricity in all parts of your work by building and maintaining...

  • Commvault backup-SPE

    3 days ago

    Bengaluru, Karnataka, India Talent Worx Full time ₹ 8,00,000 - ₹ 10,00,000 per year

    Job Description : CommvaultLevel : SPEEngineer will be part of a 24/7 IT backup operations team and will be directly responsible for Backup related processes.The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed Commvault operations and, when necessary, to return systems to operational...

  • Account Director- Public Relations

    4 weeks ago

    Bengaluru, Karnataka, India Adfactors PR Full time

    About Us:Adfactors PR is a leading PR agency dedicated to transforming the way companies communicate with and connect with their audiences.With a strong focus on innovation and strategic storytelling, we are at the forefront of driving brand elevation in the digital era. Our mission is to create meaningful impact through powerful narratives, helping our...

  • Account Director- Public Relations

    2 days ago

    Bengaluru, Karnataka, India Adfactors PR Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About Us:Adfactors PR is a leading PR agency dedicated to transforming the way companies communicate with and connect with their audiences.With a strong focus on innovation and strategic storytelling, we are at the forefront of driving brand elevation in the digital era. Our mission is to create meaningful impact through powerful narratives, helping our...

  • Hr

    2 weeks ago

    Bengaluru, Karnataka, India PR PROPERTIES PVT LTD Full time

    PR Properties is a leading real estate agency specializing in residential real estate sector With a commitment to excellence and a deep understanding of the local market we strive to provide exceptional service to our clients and make their property transactions smooth and successful PR Properties is a dynamic and innovative company specializing in Real...

  • Pr Properties

    2 weeks ago

    Bengaluru, Karnataka, India PR Properties Full time

    Key Responsibilities for Sales Executive Lead Generation Identify and develop new business opportunities through networking referrals and market research Client Interaction Engage with potential buyers and sellers to understand their needs provide property recommendations and offer expert advice on real estate transactions Property Listings Present and...

  • Account Manager- Public Relations

    3 weeks ago

    Bengaluru, Karnataka, India PR Pundit Havas Red Full time

    PR Pundit Havas Red is looking for an experienced PR professional with knowledge and enthusiasm to work for our client partners in the Hospitality/F&B/Travel sector for our Mumbai office. Requisites: · Candidate should have relevant experience of 4-8 years in the field of public relations. · In-depth understanding and being well-networked with relevant...

  • Junior Account Associate

    3 weeks ago

    Bengaluru, Karnataka, India PR Pundit Havas Red Full time

    PR Pundit Havas Red is looking for an experienced Junior Account Associate with knowledge and enthusiasm to work for our client partners across Corporate brands at our Gurgaon office. Requisites: Candidate should have relevant experience internship or full time experience in the field of Public Relations. In-depth understanding / well-networked with...