Emeritus | Assistant Manager- Internal tools
7 days ago
Roles and Responsibilities
Tool Development and Maintenance:● Design, maintain, and implement innovative and cost-effective tools to support existing and new initiatives for the Delivery team.● Collaborate with the Global Delivery Team (including Academic Delivery, Services Delivery, Educator Operations, and Grading) to understand their specific needs and develop tailored solutions that integrate into our foundational Airtable tech stack.
Process Optimization:● Design and implement processes for Emeritus Delivery teams to streamline data and workflows and provide efficient solutions to support department-level objectives, KPIs, and performance targets.● Gather functional requirements and analyze impacted processes to identify areas for improvement.● Implement innovative solutions to automate processes.● Understand the broader "tech stack" and how tools fit within the overall system.● Conduct ongoing analysis of operational workflows and identify opportunities for improvement and optimization.
Project Management:● Manage the roadmap for Delivery tool initiatives, working closely with key stakeholders.● Oversee a ticketing system for Delivery tool issues. Stakeholder Collaboration & Management:● Develop and maintain strong relationships with key stakeholders across various support teams.● Foster a culture of innovation and continuous improvement within the team.● Ensure alignment and standardization of workflows across various Delivery teams.● Build strong inter-team relationships through effective communication and interpersonal skills.
Key Skills and Qualifications● Ability to handle complex situations with a positive attitude● Excellent written and verbal communication● Highly detail-oriented and organized with strong strategic thinking and analytical skills and proven ability to translate business objectives into actionable operational plans● Outstanding team player with strong interpersonal skills● Experience in working within a virtual team ● Experience in a fast-paced, dynamic, rapidly evolving business● Proficient in Airtable, Wrike or other data management tools
Good to Have● CAPM or
Basic Project Management● Airtable Academy Builder Certification
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