Operations Associate- US

3 weeks ago

Kolkata, West Bengal, India Amber Full time

Job Title: Operations Associate (US Region)

Work Hours: 9 (Rotational); 5.5 days per week

Shift Timings: 3 PM to 12 AM & 7 PM to 4 AM

About Amber ( )

Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital

If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing

Position Title: Operations Associate

Location: Remote

Shift Timings: US Shift - Rotational (Non-Negotiable); 5.5 days per week

Experience Level: 0–2 Years

Compensation: Upto ₹3.6 LPA (Fixed)

Key Responsibilities:

  1. Lead Conversion:
  • Proactively engage with inbound leads, guide them through the booking process, and convert inquiries into confirmed bookings.
  1. Customer Interaction:
  • Understand students' unique requirements and provide personalized accommodation recommendations.
  1. Market Expertise:
  • Build in-depth knowledge of student housing options, pricing, and locations to offer expert advice.
  1. Follow-Up:
  • Maintain strong relationships with potential clients through consistent and timely follow-ups to ensure closure.
  1. Collaboration:
  • Work closely with Marketing and Supply teams to optimize the booking process and enhance the customer experience.
  1. Data Management:
  • Accurately record and manage all customer interactions, inquiries, and bookings in the CRM system.
  1. Target Achievement:
  • Consistently meet and exceed sales targets and performance benchmarks.

What We're Looking For:

  • Exceptional verbal and written communication skills in neutral English.
  • Strong active listening skills.
  • Effective time management and organizational abilities.
  • Proficiency in objection handling, negotiation, and closing techniques.
  • Familiarity with CRM tools or similar software.
  • Prior experience in telesales or a related field is a plus.
  • Industry experience in real estate, hospitality, business development, or customer service is preferred.

Educational Qualifications:

  • Graduate with at least 60% in academics.

What You'll Get at Amber:

  • Competitive salary with a performance-driven variable component.
  • Flexible working hours with remote work opportunities.
  • A dynamic, collaborative, and growth-oriented work environment.
  • Career advancement opportunities in a rapidly expanding global organization.

Join Us:

Be part of a team that's revolutionizing the student accommodation industry. Your contributions will directly impact the lives of students by making their study-abroad journey smoother and stress-free.

If you're passionate about sales, customer success, and creating meaningful change, we'd love to hear from you

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