Lead Platform Systems Admin

Country

India

State

Maharashtra

City

Pune

Date Published

29-Jul-2025

Job ID

45387

Travel

up to 50%

Looking for details about our benefits?

Description and Requirements

"At BMC trust is not just a word - it's a way of life"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

At BMC, transformation is everything. It's how we bring IT to life for more than 20,000 customers worldwide—82% of the Fortune 500 to be exact. And it's what energizes our more than 6,000 employees to bring meaningful change to businesses and lives, especially their own. 300+ patents give our customers a strong competitive edge.

We have 35 years of market leadership in the IT management solutions. We also have the energy, optimism, opportunities, and private financial backing that makes us feel—and act—more like a start-up that knows no limits.

For you, that means the chance to do more and be more—not only making incredible things happen with technology but also reinventing the BMC business right now.

A career that expands your mind and your horizons. Peers who inspire you, drive you, support you, and make you laugh out loud. An environment that fosters individuality and personal growth. All at a company that is committed to leading the industry in the delivery of digital services for business transformation. That's BMC.

What do the analysts say?

We can talk about being best in class, but it means much more when you hear it from unbiased third parties. Gartner and Forrester continually place us ahead of our primary competitors.

Gartner announced BMC Software as a leader for the second consecutive year in the August 26, 2015 Magic Quadrant for IT Service Support Management Tools (ITSSM).

BMC is looking for a Lead System Administrator to join our amazing team

In this role, you will be a part of a team of system administrators, responsible for providing Windows, Linux, AWS, Kubernetes, Docker & Virtualization support on VMware & Cloud technology. You will maintain and support all OS platform, Private, and public cloud deployment.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

Position Description:

This position is for HelixGPT and Helix ITSM Application developer responsible for managing Helix ITSM and working on enhancement requests implementation in ITSM and Atrium CMDB, ChatGPT with Java development will be an added advantage. This position will also have exposure to new BMC application, Innovation Studio, Digital Workplace, HelixGPT.

To ensure you're set up for success, you will bring the following skillset & experience:

Primary Roles and Responsibilities:

• Manage BMC Helix ITSM applications and troubleshoot operational issues.
• Helix ITSM log analyzing and debugging skills (API, Workflows and SQL).
• Development skill with Progressive Web Application Development.
• Reporting tools like Grafana (Helix Dashboards).
• Developing application in innovation platform.
• Developing and Configuring ChatGPT, using Azure OpenAI and Google Vertex.
• Knowledge in Prompt Engineering to fine tune ChatGPT.
• Knowledge with BMC HelixGPT will be added advantage.
• Knowledge in AI and Machine learning, experience with IBM Watson.
• Manage Atrium CMDB reconciliation and normalization.
• Manage integrations between other BMC applications like BHOM.
• Application design and development.
• Data modeling and Data flow diagramming and analysis.
• Disaster Recovery process and procedure.
• Work with product development teams and participate in beta testing of the BMC products.
• Developing Remedy connector in Java.

Qualifications:

• Bachelor's degree with minimum 5 to 8 years work experience in BMC Remedy Application.

• Certification in Remedy, Java, Python.

• Excellent verbal and written communication skills and the ability to interact professionally with diverse groups.

Our commitment to you

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 3,380,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

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Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to know more and how to apply.