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Application Support Engineer

3 months ago

bangalore, India Infogain Full time

Application Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Bangalore, India

Posted on: July 02, Share on Linkedin Share on Twitter Share on Facebook

ROLES & RESPONSIBILITIES

Proven work experience as a Technical Support Engineer supporting multiple web and mobile applications in a 24*7 mode

Hands-on experience with Windows/Linux/Mac OS environments. Proven knowledge of using Azure DevOps, DataDog and support processes

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Ability to provide step-by-step technical help, both written and verbal

Well versed with drafting , reviewing and editing the production run books and training juniors on the support processes.

Excellent client communication and drive the priority items.

Perform in-depth production incident troubleshooting, resolve production incidents and monitor the fixes to ensure correct resolution.

should have worked on Microsoft Techstack in the past with hands on experience in .NET. Good debugging skills, analysis of data dog logs and create relevant tickets on ADO, responding to P1-P2 tickets, creating ADO tickets from FreshService and Monday.com

Production ticket triaging, assigning to team members, identify dependencies, following up, updating NBLY stakeholders, preparing release notes, drive the actual deployment with all stakeholders once every 2 weeks. Should have understanding of AWS cloud or cloud in general Understands logging utilities, ex: Datadog, Firebase (for mobile) and should be able to read the logs to understand issues. Should have the ability to co-ordinate with Tech leads and the customer

Excellent problem-solving and communication skills

EXPERIENCE

11-12 Years

SKILLS

Primary Skill: Application Support Engineer Sub Skill(s): Application Support Engineer Additional Skill(s): Application Engineer

ABOUT THE COMPANY

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.