Process Mining Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are seeking a highly motivated and meticulous Process Mining Analyst with expertise in the travel care and finance domains. This role will be critical in leveraging process mining techniques to optimize business processes, enhance operational efficiency, and drive strategic decision-making, ultimately contributing to the organization's success. The ideal candidate will combine process knowledge with experience in data analysis, process mapping, and automation, while also bringing exposure to AI-driven transformation tools and methodologies The Process Mining Analysts plays a vital role in bridging the gap between business collaborators and technical teams, particularly in process automation and transformation projects. This position will focus on identifying, analyzing, and improving business processes. What You'll Do Detailed process mapping with activities, data flows, transformations, and integrations across tools and databases Produce and maintain process models (including associated control & obligation overlay) that meet business requirement Document as-is and to-be process flows, data mappings, and decision logic Analyze large datasets from various sources to identify trends, patterns, and areas for improvement in travel and finance processes, facilitating data-driven decision-making Utilize process mining tools to extract insights and provide actionable recommendations and identify process optimization and automation opportunities from process models Maintain linkages within process mining models to support deliverables and reporting and Gather and articulate business needs into detailed BRDs, user stories, and acceptance criteria Contributing to development of Centre of Excellence (COE) practices, working with the broader squad to continuously improve standard processes Work closely with cross-functional teams (Travel care, Finance, Operations, and IT) to gather requirements understand challenges, identify opportunities, and develop clear business requirements documentation Translate operational and technical findings from root cause analysis into actionable insights and recommendations, providing guidance and best practices for process optimization Maintain detailed documentation of analyses, methodologies, and findings for process transparency and knowledge sharing What We're Looking For 5-8 years of experience in travel care and finance domain with 3-4 years in business analysis. Experience working on process mining platform Expertise in process mapping tools (e.g. Visio, Lucid charts etc). Familiarity with RPA, AI and machine learning is preferred Strong understanding of travel industry and finance operations Strong analytical and problem-solving skills with a keen attention to detail Excellent verbal and written communication skills, with the ability to present complex information clearly to stakeholders. Working knowledge of project management application like Smartsheet, Jira, Confluence etc is added advantage Strong analytical skills with the ability to interpret complex data and make informed recommendations Certification in business analysis (e.g., CBAP) is preferred, certification in process mining is a plus Understanding of travel industry standards and regulations and Exposure to process mining tools is a plus, certification in process mining is a plus Lean Six Sigma (Green Belt) or equivalent process improvement certification will be a plus Location Gurgaon, IndiaThe #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the . What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for