Lead Service Designer

4 weeks ago

bangalore, India Rightpoint Full time

Description

What You’ll Do and the Impact You’ll Make

We are looking for a talented Service Designer to join our team and help us create the future of experience design and interaction for some of the world’s largest brands.

As the Lead Service Designer, you will be responsible for driving the service design strategy, collaborating closely with cross-functional teams to deliver intuitive and impactful service solutions. You will be responsible for applying service design methodologies to improve customer and employee experiences. Your role will involve leading and mentoring a team of designers and researchers conducting design workshops, stakeholder interviews, user research, and implementing design best practices to ensure exceptional product and service experiences. Responsibilities Applying Design Thinking and other service design and ideation methodologies and techniques to create best in class, usable and inclusive designs for products, services and features to improve customer and employee experiences. Collaborate with stakeholders to align service design initiatives with business goals and user needs. Facilitate design workshops that align stakeholders and gather actionable insights for prioritizing the client’s service experience objectives. Collaborate closely with product managers, engineers, marketers, and other stakeholders to integrate design considerations into product and service development processes. Develop and implement a comprehensive service design strategy with a focus on UX, encompassing research, design, and implementation phases. Conduct stakeholder interviews, user research, including interviews, surveys, and usability testing, to gather insights and validate design decisions. Translate user insights and business requirements into compelling service design solutions, considering both digital and physical touchpoints. Express research findings in the form of service design blueprints, journey maps, storyboards, and prioritized service and product features. Leverage insights from research to help prioritize business outcomes. Lead the creation of user personas, journey maps, and service blueprints to visualize and communicate user needs and pain points. Develop wireframes, prototypes, and interactive mock-ups to demonstrate UX design concepts and solicit feedback from stakeholders and users. Iterate on design solutions based on user feedback, usability testing results, and iterative design principles. Communicate design rationale and recommendations effectively to stakeholders at all levels, advocating for user-centred design principles. Monitor key performance indicators (KPIs) and user feedback to evaluate the effectiveness of experience design solutions and identify opportunities for improvement. Drive initiatives to optimize and enhance experience design processes, tools, and methodologies, promoting a culture of continuous improvement. Stay abreast of industry trends, emerging technologies, and best practices in experience and service design, incorporating relevant insights into the design approach. Must Haves : Bachelor’s or master’s degree in design, UX/UI Design, or related field. 10+ years of experience in UX design, with a strong portfolio demonstrating expertise in user research, interaction design, and usability testing. Experience within the Financial Services industry a plus Proven experience in leading UX design initiatives and managing a team of designers in a dynamic cross-functional environment. Proficiency in design and collaboration tools such as Figma, FigJam, Miro, Lucidchart, Adobe XD, , or similar tools. Strong understanding of service design, user-centred design principles, usability heuristics, and design thinking methodologies Excellent communication, collaboration, and presentation skills, with the ability to articulate design concepts and recommendations to diverse audiences.

  • Service Designer

    4 weeks ago

    bangalore, India More Retail Private Limited Full time

    About More Retail Private Ltd (MRPL)MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale.Summary:As a Service Designer, you will play a pivotal role in...

  • Lead UX Designer

    4 weeks ago

    bangalore, India Wayfair Full time

    Who We AreWayfair runs the largest custom e-commerce large parcel network in the United States, approximately 1.6 million square meters of logistics space. The nature of the network is inherently a highly variable ecosystem that requires flexible, reliable, and resilient systems to operate efficiently.We are seeking a talented Lead UX Designer to join our...

  • Transport Services Lead

    4 weeks ago

    bangalore, India JLL Full time

    Transport Services Lead Job type Full time Reporting Manager: Transport Operations Lead/ Facility Manager No of staff manned: All Assistant Manager & Transport Staff JOB PROFILE (E - Essential) Qualification (E): Graduate Overall Experience : 8 – 10 years Industry Experience: 7 years Industry Type: Transport and...

  • Accountant

    3 weeks ago

    bangalore, India Life Designer Full time

    We are a Global Creative Studio that Combines Design Expertise with Technology and Intelligence to Revolutionize your Business. As a Design and Technology company we help #Founders, #CEOs, #CTOs and #CMOs Build High quality Digital Products that People will get Addicted to . The Role You will be responsible for : Managing the GL reporting and...

  • Salesforce service Lead/Architect

    3 hours ago

    bangalore, India Zaportiv Full time

    Job Title: Salesforce service Lead/Architect No of Positions: 1 Total Experience: 9+ years Relevant Experience: 3+ (Lead/Architect) Location: Bangalore, Pune (Hybrid) Notice Period: Immediate 15 days Must-Have Skills: Salesforce Service experience. Nice to have Skills: 3+ projects related to Salesforce, SOQL(salesforce) query Budget 18 LPA Roles and...

  • IT Services Lead

    3 weeks ago

    Bangalore, Karnataka, India IT Full time

    About the jobJob Title : IT Service Lead - Network TrackLocation : Preferred Mysore, South India (near Bangalore) | Remote within South IndiaWork Hours : USA Business HoursOverview :- We are seeking a highly experienced IT Service Lead specializing in the Network track to join our dynamic team.- The ideal candidate will have knowledge and hands-on experience...

  • IT Services Lead

    4 weeks ago

    Bangalore, India IT Full time

    About the jobJob Title : IT Service Lead - Network TrackLocation : Preferred Mysore, South India (near Bangalore) | Remote within South IndiaWork Hours : USA Business HoursOverview :- We are seeking a highly experienced IT Service Lead specializing in the Network track to join our dynamic team.- The ideal candidate will have knowledge and hands-on experience...

  • Customer Relationship Management Manager

    3 weeks ago

    bangalore, India LEAD School Full time

    We are seeking an experienced and dynamic Virtual Customer Relationship Manager to join the new team. The ideal candidate will be a dedicated single point of contact for a specific number of schools that have signed up for the product & services provided by LEAD Group (one or more of our product offerings.Principal Accountabilities:Account Management:●...

  • Lead- UX Designer

    2 weeks ago

    bangalore, India PayU Full time

    About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers. As a leading...

  • Practice Lead

    1 week ago

    bangalore, India Infosys Full time

    Job ID/Reference CodePROGEN-EXTERNAL-175473Work Experience 9-12 YearsJob TitlePractice Lead - Knowledge Services Responsibilities •At least 9 years of experience as a Front-End Developer or similar role.•Proficiency in Angular stack, HTML, CSS, and JavaScript.•Extensive experience in building SaaS platforms.•Understanding of server-side...

  • Design Team Lead

    4 days ago

    Bangalore City, India 91Squarefeet Full time

    Designation: Design Lead (Commercial Fit-Outs)Responsibilities: People Manager who works leads and coordinates with the design creative team to translate the design vision to final dockets. Understanding the project requirements through interactions with internal design creative team as well as clients to conceptualizing creative ideas into fit-outs and...

  • Digital Banking

    3 weeks ago

    bangalore, India JPMorgan Chase & Co. Full time

    Job Summary: As a Lead Software Engineer at JPMorgan Chase within the Corporate & Investment Banking's Digital Banking team, you will be a seasoned member of an agile team, responsible for designing and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. Your role will involve implementing critical...

  • SAP Service Delivery Lead

    3 weeks ago

    Bangalore, Karnataka, India Sam manpower services & Career LLP Full time

    Act as a "Service Delivery Lead" to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-vendor environment.- The candidate must manage all the areas of service delivery to ensure all the IT and Business processes are being followed.- Assist on multiple transition initiatives,...

  • SAP Service Delivery Lead

    4 weeks ago

    Bangalore, India Sam manpower services & Career LLP Full time

    Act as a "Service Delivery Lead" to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-vendor environment.- The candidate must manage all the areas of service delivery to ensure all the IT and Business processes are being followed.- Assist on multiple transition initiatives,...

  • Lead UX Designer

    4 weeks ago

    bangalore, India Siemens Technology and Services Private Limited Full time

    LeadUX Designer: Siemensfounded the new business unit Siemens Advanta (formerly known as Siemens IoTServices) on April 1, 2019, with its headquarter in Munich, Germany. It hasbeen crafted to unlock the digital future of its clients by offering end-to-endsupport on their outstanding digitalization journey. Siemens Advanta is astrategic advisor and a...

  • Lead UX Designer

    4 weeks ago

    bangalore, India Skan Full time

    Overview : We are looking for an experienced Lead User Experience (UX) Professional to join our team to lead the design and development of user experiences for our product. The ideal candidate should have a strong understanding of user-centred design principles and should be able to translate complex business requirements into intuitive, user-friendly...

  • Service Delivery Lead

    3 weeks ago

    bangalore, India Taggd Full time

    About Taggd: Taggd is a digital recruitment platform that provides Ready-to-Hire talent to India Inc. Combining the power of human knowledge and data, Taggd has successfully fulfilled talent mandates of more than 100+ clients and ensured hiring managers’ success for half a million jobs from over 14+ sectors. With a vision to fulfil 1 Million Jobs through...

  • ERP Design and Development Lead

    4 weeks ago

    Bangalore, India 3M Full time

    3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: 3M is seeking an ERP Design & Development Lead as part of the...

  • ERP Design and Development Lead

    4 weeks ago

    bangalore, India 3M Full time

    3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: 3M is seeking an ERP Design & Development Lead as part of the...

  • Lead Graphic Designer

    1 week ago

    bangalore, India Mainframe Networks Full time

    Company DescriptionMainframe Networks is a creative agency located in Bengaluru. We believe in the power of small ideas, meaningful conversations, and going the distance. Our goal is to help our clients tell and sell their stories authentically across various media platforms, including social, traditional, and physical spaces.Role DescriptionThis is a...