Service Delivery Lead

2 months ago

bangalore, India Taggd Full time
About Taggd: Taggd is a digital recruitment platform that provides Ready-to-Hire talent to India Inc. Combining the power of human knowledge and data, Taggd has successfully fulfilled talent mandates of more than 100+ clients and ensured hiring managers’ success for half a million jobs from over 14+ sectors. With a vision to fulfil 1 Million Jobs through our talent platform by 2025, we strive to connect people with people, people with companies, and people with opportunities. Just right. Every time. For more information pls visit the Position:
Role: Service Delivery Leader – RPO
Location: Bangalore
Hierarchy Structure: This is a people manager role and position will report to an AVP – RPO or Chief Customer Success
Job Role:
• Lead P&L of the entire project
• Develop strong and constructive relationships with business stakeholders, TA leadership, key HR contacts, as well as across the broader Taggd business
• Ensure efficient delivery of the solution, in line with contractual obligations and client service levels.
• Contribute to the commercial success of the account through the achievement of monthly and annual targets
• Develop end-to-end recruitment campaign strategies to meet longer term client requirements
• Developing an effective Talent Pool framework for all Business units to include job segmentation, defined sourcing strategies, and articulated engagement plan per role type.
• Work effectively with the sourcing and operations team to ensure a smooth client and candidate experience
• Team Management-Mentor / guide members of the sourcing and recruitment team on best practice approaches, client culture and support them in achieving success in their roles
• Ensure all Taggd and client systems are updated in a correct and timely manner
• Producing timely and accurate activity and management information reporting
• Managing workload allocation within the teams both onsite and offshore, including volume forecasting, headcount planning, leave management
Job Requirements:
Essential Requirements • B.Tech + preferably an MBA (HR)
• A high level of 18-20 plus years of experience working in a Lead recruitment delivery or Account Manager Role, ideally within the RPO environment / IT Industry
• Ability to handle a variety of position types/business groups/geographies effectively and independently
Desirable Requirements
• Ability to lead large teams and work directly with the teams on their day-to-day conversions.
• Should be able to drive and lead large customers independently thus increasing client wallet share.
• Thorough understanding of the end-to-end recruitment process within the staffing industry or RPO
• Experience in developing and maintaining positive relationships with key stakeholders
• Successful experience managing multiple searches, and stakeholders, at different stages of the recruitment life cycle at the same time worked in a team environment that emphasized group contributions Skills
• Leadership skills and ability to drive results in a matrix environment
• Strong written and verbal presentation skills
• Ability to give presentations to clients ranging in group size of one to fifteen
• Proven ability to perform under pressure and under tight deadlines
• Analytical oriented Market trends orientation Data analysis & trending Influencing skills
• Needs to be flexible based on changing client needs and workload allocation

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