Principal Engineer
4 weeks ago
About the Role :
In this leadership role, you will leverage your in-depth technical expertise and experience in service delivery to lead a team of engineers in delivering exceptional service to our clients. You will be responsible for the entire service lifecycle, from pre-sales engagement to ongoing maintenance and support.
Responsibilities :
- Lead and manage a team of engineers in the Service Delivery team
- Provide technical leadership and guidance to ensure successful project execution
- Act as a technical subject matter expert (SME) for assigned technologies and services
- Collaborate with pre-sales teams to develop technical proposals and solutions
- Work closely with clients to understand their needs and design customized service solutions
- Oversee the implementation and deployment of services, ensuring adherence to best practices and quality standards
- Manage project timelines, budgets, and resources effectively
- Proactively identify and resolve service issues, minimizing downtime and ensuring client satisfaction
- Develop and implement processes for continuous improvement within the Service Delivery team
- Stay up-to-date on the latest technologies and trends relevant to the services offered
- Contribute to the development and knowledge sharing within the team
Requirements :
- 5-8 years of experience as a Service Delivery Engineer or a related role
- Proven track record of leading and managing technical teams
- Strong technical expertise in the technologies and services offered by the company (specify technologies relevant to your company)
- Excellent communication, collaboration, and interpersonal skills
- Ability to manage multiple priorities and deadlines effectively
- Problem-solving and analytical skills to identify and resolve complex technical issues
- Strong customer focus and a commitment to delivering exceptional service
- Experience in developing and implementing service delivery processes (a plus)
- Project management experience (a plus)
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