Principal Engineer

4 weeks ago


Bangalore, India Cortex Consulting Pvt. Ltd. Full time

About the Role :

In this leadership role, you will leverage your in-depth technical expertise and experience in service delivery to lead a team of engineers in delivering exceptional service to our clients. You will be responsible for the entire service lifecycle, from pre-sales engagement to ongoing maintenance and support.

Responsibilities :

- Lead and manage a team of engineers in the Service Delivery team

- Provide technical leadership and guidance to ensure successful project execution

- Act as a technical subject matter expert (SME) for assigned technologies and services

- Collaborate with pre-sales teams to develop technical proposals and solutions

- Work closely with clients to understand their needs and design customized service solutions

- Oversee the implementation and deployment of services, ensuring adherence to best practices and quality standards

- Manage project timelines, budgets, and resources effectively

- Proactively identify and resolve service issues, minimizing downtime and ensuring client satisfaction

- Develop and implement processes for continuous improvement within the Service Delivery team

- Stay up-to-date on the latest technologies and trends relevant to the services offered

- Contribute to the development and knowledge sharing within the team

Requirements :

- 5-8 years of experience as a Service Delivery Engineer or a related role

- Proven track record of leading and managing technical teams

- Strong technical expertise in the technologies and services offered by the company (specify technologies relevant to your company)

- Excellent communication, collaboration, and interpersonal skills

- Ability to manage multiple priorities and deadlines effectively

- Problem-solving and analytical skills to identify and resolve complex technical issues

- Strong customer focus and a commitment to delivering exceptional service

- Experience in developing and implementing service delivery processes (a plus)

- Project management experience (a plus)

(ref:hirist.tech)
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