O365 Admin

5 days ago

Bengaluru, India DXC Technology Full time

Job Description:

SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

  • Installing, configuring and maintaining Win2012, Win2016 Win2019 servers, Exchange 2016, exchange 2019 servers.
  • User Account administration, File and Printer administration
  • Patch administration and deployment, Fine-tune the system for optimal performance.
  • Troubleshooting Clusters and related issues in a SAN environment
  • Troubleshooting Hardware and Operating system related issue
  • Experience with OS, Installation, Upgrades and Patching.
  • Hyper-V Administration Management
  • Strong experience using Active Directory, DHCP, DNS, IIS 6.0/7.0, FTP, Print Server, Group Policy, WSUS, etc.
  • Establish and implement policies, procedures, and technologies to ensure Windows system security.
  • Strong understanding and experience with MS Exchange 2013/2016/2019 in an enterprise environment including backup and restore procedures, Front End/Back End setups, OWA, RPC/HTTPS, MAPI/HTTPS, message flow and security.
  • Day to day administration, support, maintenance and monitoring of the MS Exchange 2013/2016/2019 infrastructure. Day to day troubleshooting of Outlook issues; Administration of mailboxes and Users accounts
  • Public Folder creation, replication and rights assignments. Message tracking and troubleshooting to
  • resolve mail delivery issues
  • Configuration, management and troubleshooting of remote e-mail access using Outlook and OWA
  • Patch and configuration management of MS Exchange. Good active directory knowledge to resolve Exchange related issues.
  • Experience supporting Enterprise Anti-SPAM products. Administration and configuration of Enterprise Vault Servers

KEY RESPONSIBILITIES

  • Respond Resolves all L2 issues / incidents / tasks for Customers either escalated from L1 support or end user via email, phone, or SM tool.
  • Scope a customer s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
  • Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
  • Consult and collaborate with your immediate peers or colleagues across the board to resolve service issues.
  • Establish a good working relationship with the customers and 3rd parties.
  • Work on Trend Analysis and Problem management.
  • Work with the IT Manager and wider support team to ensure any recurring technical issues are addressed and documented to KBDB.
  • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.
  • Advise customers on how to gain additional value from their Microsoft products.
  • Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
  • Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
  • Technically Groom L1 Resources to L2 Level
  • Maintain high Quality of Service Support
  • Ensures a high level of customer satisfaction by ensuring the continuous operation of his systems.
  • Maintain a strong customer focus.

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