
Expert Service Operations
1 day ago
Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
PURPOSE
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.n- Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.n- To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. n- To manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.
KEY RESPONSIBILITIES
Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations.
When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and Major Incident Managers ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements.
Support team members in the management reporting and co-ordination of day-day tasks during absence of the Lead Engineer.
Report and escalate to the next level like Vendor, SRE, Engineering etc. those problems which cannot be fixed.
Engage and work with various Vendors for permanent fix on service operations.
Review P1 & P2 in shift to qualify for problem & root cause & improvement opportunity. Required to work in shift & on Call as per operational roster needs to solve complex airport & airline incident and as well lead problem managementQualifications
EXPERIENCE
7+ years experience in the Network/Cloud/Datacenter support domain. Must have dealt directly with external customers delivering to SLAs.
Airline experience and/or ATI know-how, is good to have.
Experise in troubleshooting Data center & Cloud setup technologies issues Expertise in technologies like Cisco ACI, Palo Alto, Nexus , SDWAN, Aruba, Clear Pass, Cloud,Cisco NCS,Cisco IPT,Genesys Pure Cloud solutions.KNOWLEDGE & SKILLS
Expert Knowledge & understanding in the following domains:
Cloud, Security and Networking concepts.
Service Infrastructure platform.
Service Management Process
Technical Communication
PROFESSION COMPETENCIES
Applications Support Product/Solution Knowledge Service Infrastruct/Platforms Service Management Process Technical CommunicationCORE COMPETENCIES
Adhering to Principles & Values
Communication
Creating & Innovating
Customer Focus
Impact & Influence
Leading Execution
Results Orientation
Teamwork
Problem solving mindset Troubleshooting skillsEDUCATION & QUALIFICATIONS
Degree in Computer Science or Electronic Engineering or equivalent Telecommunications
Recognized industry certifications such as CCIE, PCNSE/PCNSA, Aruba, VMware AVI, CISCO ACI, CISCO NCS, Pure Cloud
ITIL Foundation Certificate
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
-
Customer Service for Us Captive Unit Wfo
1 week ago
New Delhi, India Expert Staffing Solutions Full timeFrom 1 to 6 year(s) of experience - ₹ 4,00,000 - 8,50,000 P.A. - New Delhi, Gurgaon/Gurugram**Roles and Responsibilities** Provide superior customer experience, customer service & alternatives through voice Resolving any kind of Dispute and Fraudulent activity via inbound and outbound calls Minimum 1 year of International Voice Process...
-
Expert Service Operations
1 day ago
New Delhi, India SITA Full timeOverview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their...
-
Service Expert
2 days ago
New Delhi, India NTU International AS Full timeNTU is preparing a proposal for: “Technical assistance for ASPIRE-AT programme in Cambodia” and is searching for experts to support the core team during the implementation of this project. The overall objective of this assignment is to contribute to the development of the agricultural sector in Cambodia and to the support the EIB-financed activities...
-
Expert Service Operations
4 days ago
Delhi, Delhi, India SITA Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOverviewWELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own...
-
Regional Security Expert
18 hours ago
New Delhi G.P.O., Delhi, Delhi, India Rightmen Security Service Full timeAs a leading security company in Singapore, Rightmen Security Services started its operation in the year 2011. Throughout the years, we have gained valuable experience from a great diversity of clients. Nowadays, more and more customers are beginning to inquire about security consulting services. In this field, any imminent threat may arise at any time and...
-
Service Engineer
2 weeks ago
Delhi, India Field Operations Full time**Location: Delhi, Delhi, India Job ID:82386**We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute...
-
New Delhi, India Talent Worx Full timeCloud Expert- Cloud Implementation/Operations Requirements Position Overview: Seeking an experienced Cloud Implementation Expert to lead and execute cloud implementation initiatives for various ministries and departments. The ideal candidate will be responsible for migrating existing systems to the cloud, managing cloud adoption, and ensuring that the...
-
New Delhi, India Talent Worx Full timeCloud Expert- Cloud Implementation/Operations Requirements Position Overview: Seeking an experienced Cloud Implementation Expert to lead and execute cloud implementation initiatives for various ministries and departments. The ideal candidate will be responsible for migrating existing systems to the cloud, managing cloud adoption, and ensuring that the...
-
Operation Executive
1 week ago
New Delhi, India First Choice Consultant Service Full time**Profile: Operation Executive (Female Only)** **Salary: 20000 to 25000** **Experience: 1-3 years** **Location: Okhla Phase 2, New Delhi** **6 days working** **10 AM to 6 PM** **Roles & Responsiblities** The Operations Executive is responsible for the part of the workplace team that directly manages the operations and maintenance of facilities. The...
-
Associate Service Operations Specialist
1 day ago
New Delhi, India SITA Full timeOverview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their...