Technical Support 1st Level

3 weeks ago


india EuroTriade Full time
Job Description

YOUR MISSION:

  • You are the first point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about:
    • Configuration and operation of our monitoring portal for energy generation systems
    • Commissioning and parameterisation of our data loggers/park controllers
    • Other issues relating to products sold by meteocontrol
  • You will support our customers both by telephone and in writing via email using our customer service system.
  • You record customer processes that cannot be solved directly via our customer service system and forward them to our 2nd level support.
  • You carry out error analyses and work out solutions in cooperation with the development department.
  • You will be responsible for providing technical advice to interested parties and technical support to the sales department for the preparation of quotations
  • In the event of delays or problems, you will ensure that our customers are informed in good time.

Requirements

YOUR MISSION:

  • You are the first point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about:
    • Configuration and operation of our monitoring portal for energy generation systems
    • Commissioning and parameterisation of our data loggers/park controllers
    • Other issues relating to products sold by meteocontrol
  • You will support our customers both by telephone and in writing via email using our customer service system.
  • You record customer processes that cannot be solved directly via our customer service system and forward them to our 2nd level support.
  • You carry out error analyses and work out solutions in cooperation with the development department.
  • You will be responsible for providing technical advice to interested parties and technical support to the sales department for the preparation of quotations
  • In the event of delays or problems, you will ensure that our customers are informed in good time.

Benefits

YOU CAN LOOK FORWARD TO:

  • Working for a better future:  with us, you'll create a better future for us and all the generations after us
  • Flexibility:  With our home office and working time model
  • Team events:  Be part of a team not just at work, our summer and Christmas parties await 
  • Continuing education:  Use our learning platform to stay up to date. We provide you with up to 5 paid working days to further your education and expand your knowledge.

Requirements
• You have a completed apprenticeship or master craftsman / technician degree in the field of energy or communication electronics or a similar technical degree • Experience in the field of renewable energies is advantageous • Very good knowledge of German and English • Knowledge of network technology / ModBus advantageous • You can demonstrate good IT skills

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