Scheduler - Wfm

6 days ago

Uncha Samana, India Aptino, Inc. Full time

Position: Scheduling Analyst (WFM)Location: Gurgaon, Haryana (Work from office)Night Shift to support US Based CustomerSkills Required:Experience as a Scheduling Analyst / Scheduler in Workforce Management (WFM)Experience with IEX: IEX is a popular workforce management software used for scheduling, forecasting, and managing contact center operations. Proficiency with IEX includes tasks such as setting up Management Unit (MUs) data, uploading forecasts, managing exceptions, running shifts, and utilizing features like shift bidding and meeting scheduler.Experience with Erlang C: Erlang C is a mathematical formula used in call centers to calculate the number of agents required to handle a given level of call traffic at a specified service level. Experience with Erlang C involves understanding how to apply this formula to determine staffing requirements accurately.Shift : US shift (7:00pm 4:00am)

  • Wfm Scheduling Analyst

    16 hours ago

    Uncha Samana, India Teleperformance Full time

    Role : Scheduler Analyst Job Location : GurgaonMode : WFOShift : 24*7Job Responsibilities :Aspect, IEX expertise is a major requirement, with strong exposure to Shift Bids for US Geo.At least 2-3 yrs of experience in Scheduling, with at least 1 year handling Aspect (pref.)Excellent communication skills, and exposure to handling US clients would be a...

  • Capacity Planner/ Resource Planner

    2 months ago

    Uncha Samana, India Aptino, Inc. Full time

    Position: Resource PlannerLocation: Pune OR Gurugram (Work from office)Work Timing: US time zone (Night Shift) i.E. 6:30 pm – 3:30 am ISTRole and Key ResponsibilitiesWork with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models.Analyze the contact center data and create long-term...

  • Workforce Management Analyst

    2 weeks ago

    Uncha Samana, India Teleperformance Full time

    We are in search of WFM schedulers, who have experience with IEX and can join our team in the upcoming 45 days.Schedule Creation: - Design staff schedules taking into account projected workloads, service level goals, and productivity needs. Analyze call volumes, customer demand trends, staffing limitations, and employee availability to establish efficient...