![Aptino, Inc.](https://media.trabajo.org/img/noimg.jpg)
Capacity Planner/ Resource Planner
2 months ago
Position: Resource PlannerLocation: Pune OR Gurugram (Work from office)Work Timing: US time zone (Night Shift) i.E. 6:30 pm – 3:30 am ISTRole and Key ResponsibilitiesWork with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models.Analyze the contact center data and create long-term staffing and contact forecasts and models.Extensive knowledge of the NICE workforce management platform, forecasting, budget planning, staff planning, contact center forecasting modeling and intra-day forecasting.Support various support channels including back-office support.Identify business trends, various sales and service forecasts, calendar events and adjust long-term and short-term contact and handle time forecasts.Work closely with Partner/Client’s scheduling, real time adherence, and operations team on shrink and agent productivity analysis to improve planning model(s).Required Experience & KnowledgeExperience with Erlang and IEX is a must.Graduate with 8+ years of contact center experience with good communication skills.5+ years’ Workforce Management experience with 3+ years in Resource Planning (Capacity Planning).Experience determining number of resources needed (based on shrinkage, occupancy, trend, etc.) for a particular Line of Business (LOB) and plan on having them join at the right time (based on attrition %, throughput %, etc.)Knowledge of Contact Center methodologies and operational principlesKnowledge of WFM Tools (NICE WFM/Verint/Aspect).Bachelor's degree in related field from a four-year college or university program.Basic knowledge of the call center industry.Basic understanding of the financial impact of all decisions made within the Command Center (i.E.; system downtime; overtime; home early; utilization; percent answered; etc.).Knowledge of ACD and Call Center Workforce applications preferred.Proficient in Microsoft Office.
-
Media Planner
8 hours ago
Uncha Samana, India Whizz HR Full timeWhizz HR is on a look for Media Planner to work with a leading 360 degree advertising agency ROLES & RESPONSIBILITIESTrack, report, and analyse Video & Audio TV campaigns Prepare and present reports regularly based on client’s requirement. Handling, monitoring campaigns across platforms. Able to produce reporting on all the metrics along with...
-
Traffic/Transport Planner
2 months ago
Uncha Samana, India Sweco Full timeHi, Sweco India is Hiring for Traffic/Transport Planner. Location Gurgaon/Bangalore Qualification-Masters in Transportation (or similar) Mandatory skills are as below 3-5 years of experience within traffic analysis, Transport modelling with focus on micro/meso-level traffic modelling using PTV Vissim, PTV Viswalk, Dynameq. 3-5 years of practical experience...
-
Merchandise Planner
3 weeks ago
Uncha Samana, India V-Mart Retail Ltd. Full timeCreate and Manage Seasonal Budget PlanDeveloping merchandising strategies to reach financial goalsAnalyzing historical sales data and forecasting future trendsMonitoring stock to ensure optimal inventory levelsImplementing markdown and clearance strategiesImplementing plans to optimize seasonal salesCoordinating with buyers and other teams to ensure product...
-
Merchandise Planner
1 month ago
Uncha Samana, India V-Mart Retail Ltd. Full timeCreate and Manage Seasonal Budget PlanDeveloping merchandising strategies to reach financial goalsAnalyzing historical sales data and forecasting future trendsMonitoring stock to ensure optimal inventory levelsImplementing markdown and clearance strategiesImplementing plans to optimize seasonal salesCoordinating with buyers and other teams to ensure product...
-
Merchandise Planner
6 days ago
Uncha Samana, India V-Mart Retail Ltd. Full timeCreate and Manage Seasonal Budget PlanDeveloping merchandising strategies to reach financial goalsAnalyzing historical sales data and forecasting future trendsMonitoring stock to ensure optimal inventory levelsImplementing markdown and clearance strategiesImplementing plans to optimize seasonal salesCoordinating with buyers and other teams to ensure product...
-
Construction Manager
5 days ago
Uncha Samana, India LEIGHTON INDIA CONTRACTORS PRIVATE LIMITED Full timeThe ideal candidate for this position will plan and coordinate a project from start to finish, including organising the schedule of work, monitoring and achieving project program. Location Gurgaon, Mumbai and Hyderabad Experience 20 years. Worked in high rise buildings from reputed contractors firm. Analyse, manage and mitigate risksEnsure to use proper...
-
Construction Manager
6 days ago
Uncha Samana, India LEIGHTON INDIA CONTRACTORS PRIVATE LIMITED Full timeThe ideal candidate for this position will plan and coordinate a project from start to finish, including organising the schedule of work, monitoring and achieving project program. Location Gurgaon, Mumbai and Hyderabad Experience 20 years. Worked in high rise buildings from reputed contractors firm. Analyse, manage and mitigate risksEnsure to use proper...
-
Site Supervisor
5 days ago
Uncha Samana, India Umbrette Full timeCompany Description Umbrette is an architectural and interior design planning firm based in Gurugram. Our team consists of highly skilled and passionate architects, designers, and planners who strive to create unique and extraordinary spaces. We prioritize our customers' needs and believe in delivering exceptional design solutions. Role Description This is a...
-
Site Supervisor
6 days ago
Uncha Samana, India Umbrette Full timeCompany Description Umbrette is an architectural and interior design planning firm based in Gurugram. Our team consists of highly skilled and passionate architects, designers, and planners who strive to create unique and extraordinary spaces. We prioritize our customers' needs and believe in delivering exceptional design solutions. Role Description This is a...
-
Field Service Coordinator Aftersales
2 months ago
Uncha Samana, India Kia India Full timeRole will be based out of Head Office, Gurugram.Roles & ResponsibilitiesThe Field Service Coordinator will be assisting the Head Field support for all aftersales activities related to field at the region. Role & Responsibility majorly include-Ensure Business plan & target achievement for the region assigned.Support to field team / coordination with various...
-
Advance Crm Product Manager
2 months ago
Uncha Samana, India Kia India Full timeJob Responsibilities Advance CRM Product ManagerAlign & gather business requirements from Kia India stakeholders related to CRM digital platforms & related process improvements.Administers and configures the CRM system to fit the organization's needsWell verse with Automobile Dealer Operation StructureCreates reports and dashboards to analyze customer...
-
Field Service Coordinator Aftersales
6 days ago
Uncha Samana, India Kia India Full timeRole will be based out of Head Office, Gurugram.Roles & ResponsibilitiesThe Field Service Coordinator will be assisting the Head Field support for all aftersales activities related to field at the region. Role & Responsibility majorly includeEnsure Business plan & target achievement for the region assigned.Support to field team / coordination with various...
-
Advance Crm Product Manager
6 days ago
Uncha Samana, India Kia India Full timeJob Responsibilities Advance CRM Product ManagerAlign & gather business requirements from Kia India stakeholders related to CRM digital platforms & related process improvements.Administers and configures the CRM system to fit the organization's needsWell verse with Automobile Dealer Operation StructureCreates reports and dashboards to analyze customer...
-
Advance Crm Project Manager
4 weeks ago
Uncha Samana, India Kia India Full timeRoles & Responsibilities-Advance CRM Project ManagerAlign & gather business requirements from Kia India stakeholders related to CRM digital platforms & related process improvements.Define roadmap, vision and strategies to enhance customer engagement and brand connect via digital channels as per evolving business requirements.Plan, align & deploy enhancements...
-
Assistant Manager
1 day ago
Uncha Samana, India DIAGEO India Full timeJob Posting Title Assistant Manager Replenishment Planning Additional Job Description AREAS OF RESPONSIBILITY PERFORMANCE MEASURES (QUANTITATIVE / QUALITATIVE) 1. Replenishment Planning Drive & monitor replenishment planning tool adherence for dispatch planning, and dashboard publication Replenishment Planning: To ensure high Service Levels and minimization...
-
Buyer - Women'S Western Wear
1 month ago
Uncha Samana, India V-Mart Retail Ltd. Full time· Monitoring, studying, analyzing and understanding market trends for different categories of garments. . Analyze the results of research and use the data to predict future results· Execute trends into saleable options and achieve target sales & margins· Ensuresall customer aspirations are met in terms of fissionability, variety, quality & price·...
-
Advance Crm Project Manager
6 days ago
Uncha Samana, India Kia India Full timeRoles & Responsibilities-Advance CRM Project ManagerAlign & gather business requirements from Kia India stakeholders related to CRM digital platforms & related process improvements.Define roadmap, vision and strategies to enhance customer engagement and brand connect via digital channels as per evolving business requirements.Plan, align & deploy enhancements...
-
Buyer - Women'S Western Wear
2 weeks ago
Uncha Samana, India V-Mart Retail Ltd. Full time· Monitoring, studying, analyzing and understanding market trends for different categories of garments. . Analyze the results of research and use the data to predict future results· Execute trends into saleable options and achieve target sales & margins· Ensuresall customer aspirations are met in terms of fissionability, variety, quality & price·...
-
Buyer - Women'S Western Wear
6 days ago
Uncha Samana, India V-Mart Retail Ltd. Full timeMonitoring, studying, analyzing and understanding market trends for different categories of garments. . Analyze the results of research and use the data to predict future results Execute trends into saleable options and achieve target sales & margins Ensuresall customer aspirations are met in terms of fissionability, variety, quality & price Analyzingpast...
-
Production Manager
6 days ago
Uncha Samana, India Trak N Tell Full timeThe ideal candidate will own the entire production process. They will strategize with other internal teams to ensure operational excellence. They will also run quality assessment to ensure customer satisfaction. ResponsibilitiesOversee plant operations such as budget, production schedule, production planning and stockMaintain clean and safe workplaceAnalyze...