Food Outlet Auditor

4 weeks ago

New Delhi, India Basil Full time
Food Outlet Auditor
Location: Delhi NCR
Experience- 2 years
Position Overview
The Employee will be responsible for traveling across Basil kiosks/outlets to conduct operational, hygiene, and process compliance audits based on defined checklists and performance pointers. This role ensures adherence to company SOPs, quality standards, safety guidelines, and brand requirements, while also sharing feedback for continuous improvement.
Key Responsibilities
1. Kiosk Audit & Assessment
Travel to assigned kiosks/outlets as per the audit schedule.
Conduct audits on pre-defined pointers — including hygiene, product preparation, storage conditions, customer service, and operational compliance.
Verify adherence to Basil SOPs, recipe guidelines, and presentation standards.
Check stock levels, FIFO usage, product expiry compliance, and wastage control.
2. Documentation & Reporting
Record audit observations in the official audit tracker/form.
Highlight deviations, non-compliance, or potential risks.
Capture photographic evidence where necessary for reference.
Submit audit reports to the Audit/Training Manager within the defined timeline.
3. Compliance & Training Support
Ensure kiosks meet food safety and FSSAI requirements.
Educate kiosk staff about SOPs during visits and assist in addressing gaps.
Follow up on action plans from previous audits to ensure closure.
4. Coordination & Communication
Liaise with Operations, Training, and Supply Chain teams for required corrective measures.
Communicate urgent issues immediately to relevant stakeholders for quick resolution.
Key Skills & Attributes
Attention to detail and strong observation skills
Basic knowledge of F&B/QSR operations and food safety guidelines
Ability to maintain neutrality and conduct unbiased audits
Good communication skills (English & Hindi; local language preferred)
Ability to work independently and manage travel schedules effectively
Qualification & Experience
Graduate / Diploma in Hotel Management, Food Technology, or related field preferred
1–3 years of experience in audit, QA, or operations in QSR/F&B industry
Willing to travel extensively (up to 90% field visits)
Travel & Work Conditions
Extensive kiosk-to-kiosk travel within assigned region (company travel reimbursement as per policy)
Flexible work hours based on kiosk operating schedules
Audit tools, checklists, and mobile app access will be provided by the company KPIs / Performance Measures
Number of audits conducted per month on schedule
Accuracy and completeness of audit reports
% compliance improvement across kiosks over previous months
Timely closure of non-compliance points

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