Servicenow itom expert

3 weeks ago


Delhi, India Collegedunia Full time

Job Title: Service Now ITOM ExpertExperience: 8–10 YearsLocation: RemoteEmployment Type: ContractAbout the Role:We are seeking a highly skilled Service Now ITOM Expert to join our team on a contract basis. The ideal candidate will have deep expertise in Service Now ITOM modules, with hands-on experience in CMDB, Discovery, Service Mapping, and Automation. You’ll be responsible for designing, implementing, and optimizing Service Now ITOM solutions that drive operational excellence across the organization.Key Responsibilities:- Lead the design, configuration, and implementation of Service Now ITOM modules (Discovery, Service Mapping, Event Management, Orchestration, etc.).- Ensure CMDB integrity and maintain accurate service dependency maps.- Drive automation initiatives through integration with third-party tools and custom scripts.- Collaborate with ITSM, ITAM, and other teams to ensure seamless end-to-end service delivery.- Develop and maintain custom scripts (Java Script, Glide) to enhance Service Now functionality.- Manage integrations between Service Now and other enterprise systems.- Ensure compliance with Service Now best practices and governance standards.- Provide technical leadership and mentoring for junior team members.Required Skills & Qualifications:- 8–10 years of overall IT experience, with at least 5+ years in Service Now ITOM.- Strong hands-on expertise in Service Now CMDB, Discovery, Service Mapping, and Event Management.- Proficient in Java Script, Glide scripting, and API integrations.- Experience in Asset Management (ITAM), Software Asset Management (SAM), and IT Operations Automation.- Proven ability to design and implement integrations with external systems.- Familiarity with cloud infrastructure (AWS, Azure, GCP) preferred.- Excellent analytical, problem-solving, and communication skills.- Service Now Certified Implementation Specialist – ITOM or equivalent certification preferred.Contract Details:- Type: Contract- Mode: Remote- Duration: (Specify – e.g., 6/12 months, extendable)- Availability: Immediate Joiners Preferred



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