TAC - Network Security Engineer
3 weeks ago
Position: Network Security Engineer (TAC - L1 Engineer)
Project: Palo Alto
Experience: 2 – 5 years
Job Location: Chennai – Perungalathur
Job Responsibilities:
Handles first level calls/cases from Enterprise customers.
Case ownership, documentation and management
Customer Management, Setting right expectation, Situation handling.
Driving case progression as per the SLA
Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates
Backlog Management and meet the expectation set with customers.
Work on pending cases(backlogs) and drive towards closure
Periodic follow up as per SLA defined by the client.
Process, Queue Adherence and SLA awareness
Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
Knowledge Base Article Creation when there is an opportunity for it.
To contribute knowledge base and the knowledge sharing forum
Improving customer experience and Building relationship
Completing PCNSE certification within 120 days of go-live
Technical skills:
2+ years of experience in data networking, routing & switching & network security.
Network security experience is a must.
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
Experience on routing protocols – RIP V1/V2, OSPF, and BGP
Knowledge of Authentication Protocols like TACAS/RADIUS/LDAP will be an added advantage.
Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX, Palo Alto Networks will be an added advantage.
Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
CCNA, CCNP, Checkpoint Certification, CCSP, PCNSE certifications will be an added advantage.
Knowledge of Server Load Balancing (SLB), VRRP and IGMP
Desired Profile:
TAC Engineer
Network Security Engineer
Knowledge of Networking concepts such as IPSEC VPN/SSL-VPN/NAT/GRE/
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