Regional Trainer-Retail

3 days ago

Bengaluru, India PALMONAS Full time

Job Title: Regional Trainer – Retail (North / South / West) Department: Learning & Development Reports To: Head – Training & Development Location: Regional Office Region: North / South / West India Role Summary: The Regional Trainer will be responsible for implementing and driving all retail training initiatives within the assigned region. This role ensures that store teams are well-equipped with product knowledge, customer service skills, sales techniques, and operational excellence to meet business goals and deliver exceptional customer experiences. Key Responsibilities: 1. Training Delivery & Facilitation Conduct onboarding, product, process, and soft skills training for new and existing retail staff. Deliver training programs in line with company standards and regional requirements. Conduct refresher sessions to reinforce key selling and service skills. 2. Training Needs Analysis Identify skill gaps and training needs through regular store visits, performance data, and feedback from regional managers. Collaborate with the HO Training team to design customized modules as per regional requirements. 3. Performance & Impact Assessment Track training effectiveness through post-training assessments, on-the-job evaluations, and store KPIs (conversion, ATV, UPT, etc.). Provide feedback and coaching to store teams and managers. 4. Coordination & Communication Partner with Regional Managers, Store Managers, and HR teams to plan and execute training calendars. Ensure timely reporting of training metrics, attendance, and feedback. 5. Content Localization Adapt and contextualize training material to suit regional cultural and language preferences without compromising brand standards. Share insights from the field to continuously improve training content. Qualifications & Experience: Graduate or Postgraduate in Business, Retail, HR, or related field. 4–7 years of experience in retail training or sales training (fashion, lifestyle, electronics, or FMCG preferred). Proven track record of delivering high-impact training programs for frontline staff. Excellent communication, presentation, and facilitation skills (regional language proficiency preferred). Willingness to travel extensively within the assigned region. Key Competencies: Strong interpersonal and coaching skills Customer-centric mindset Analytical and result-oriented approach Adaptability and cultural sensitivity Passion for learning and development

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