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Customer Relationship Executive

3 months ago

mumbai, India Illusion Aligners Full time

At Illusion Aligners, we have expert dentists, orthodontists, and certified dental technicians, that ensure your patients receive the best treatment from consultation to completion. We combine the latest technology and high-quality products with our imminent focus on personalised customer service.

The Role

You will be responsible for :

  • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
  • Partnering with the sales team to ensure that new customers are onboarded successfully.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.
  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

Ideal Profile

  • You have at least 1 year experience ideally in Corporate Social Responsibility / CSR or Customer Service within Industrial and Healthcare & Lifesciences industry.
  • Experience within would be a strong advantage.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?

  • Join a market leader within Manufacturing
  • Opportunity within a company with a solid track record of performance
  • Leadership Role