ServiceNow, Platform Engineer

4 weeks ago

Pune, India Corning Full time
Requisition Number: 63238Corning is vital to progress – in the industries we help shape and in the world we share.We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.JOB TITLE:

ServiceNow, Platform EngineerSCOPE/PURPOSE OF POSITION:The ServiceNow engineer will be responsible for working with the ServiceNow Service Owner, Business Analyst, and the Solution Architect to understand the requirements and design new capability or enhancement. Additionally, it will be required to evaluate, design, test and partner as needed with the operations team to implement system changes and resolutions across the ServiceNow platform.ROLES AND RESPONSIBILITIES:Serve as a technical expert to the Platform Owner for pre-project requirements building and shapingParticipate in product lifecycle management, to include facilitation of release plans and expectation setting for delivery of new, changed, and non-customized functionalitiesEvaluate and assess the impact of new requirements to ensure overall alignment with the platform and current infrastructureDesign, document and integrate data architecture and flow to include connectors, REST-APIs and 3rd party connectorsConfigure, document, test, and implement system enhancements and modules in the platform as neededCoordinate implementation efforts with operational change and production processes to ensure minimal impact to production and compatibility with other system maintenance activitiesAssess impact of designed client scripts, business rules, and workflows and partner with respective resources for implementationFollow Agile methodology during design, build and deploymentSupport knowledge transfer as part of the operational modelCreate and maintain system design and architecture documentationWork with the Platform Owner, Business Analyst and Solution Architect to identify and implement automation opportunitiesServe as a technical expert across all in scope platform applications, modules, and integrationsEstablish and maintain a strong partnership with parallel operational system administrators to maintain continuity of data flow for system integrationsEvaluate, test, and implement role structure(s) to optimize support workflow and relationship between operations and process/technology ownersRequirementsProven experience (5+ years) as a ServiceNow Engineer, IT Service Management or similar role utilizing ServiceNow3+ years of ServiceNow design and implementation experience across the platformIn-depth knowledge of ServiceNow platform and its modules, including, but not limited to IT Service Management, IT Business Management, IT Operations Management, Risk, and Software Asset ManagementSignificant experience with ServiceNow Integration Hub activity designer, activity packs, and orchestrationThorough understanding of ServiceNow integrations, database hierarchies and designIn depth understanding of CMDB, Common Service Data Model and Service MappingProven experience in creating and configuring forms in ServiceNow.Solid experience in creating, managing, and troubleshooting complex flows using Flow Designer and Workflow EditorJavaScript experienceProficient in using ServiceNow APIs (REST, SOAP) to integrate with other services.Knowledge of Agile and DevOps methodologies will be an advantage.QualificationsCertified ServiceNow System AdministratorCertified ServiceNow Implementation Specialist or equivalent experienceCertified ServiceNow Application Developer or equivalent experienceStrong understanding of ITIL v3/v4 processesBachelor’s in computer science, information technology or related technology field

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