Voice Manager

3 weeks ago

bangalore, India Birlasoft Full time
About the Job - Minimum of 4-6 years of related IP telephony design / implementation experience in the following:
Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact Center Express (UCCX), Cisco Unified Communications Manager Express, Video, Voice Gateways / Routers / Switches
Minimum of 4 years experience in Unified Communications and collaboration concepts, products & technologies 3) Must have good knowledge of voice/PBX/TDM/telephony/IPT/VoIP, messaging ,the H.32X and SIP suite of standards, IP communications and protocols including TCP, UDP, RTP, SCCP, MGCP, as well as presence, instant messaging, directories, federation, etc.
Job Title -Voice Management
Location - Bangalore, Hyderabad, Pune, Mumbai, Noida, Chennai
Educational Background - Any Graduate/Postgraduate is considerable.
Key Responsibilities - Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Messaging, Cisco Unified Presence Server, a variety of digital and analog voice gateway products especially Cisco ISR routers, a full complement of Cisco hard and soft IP phones/endpoints
Experience with medium to large enterprise organizations with multiple remote locations
Experience working with application owners and other IT stakeholders to build and support the most efficient and stable networking capabilities
Experience of 24 X 7 support leadership in conjunction with a managed service provider maintaining accountability and measurement of uptime
Excellent verbal and written communication skills
Good to have experience with Cloud services of voice like Ring Central, Zoom, Genesys
Cisco Certification such as CCNP, CCVP, or CCIE Voice
Experience designing and supporting global scale voice solutions
Experience with backup systems and Disaster Recovery methods for both CUCM and Unity Connection Servers
Skills Required - Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact Center Express (UCCX), Cisco Unified Communications Manager Express, Video, Voice Gateways / Routers / Switches
Additional Requirements - Knowledge of LAN/WAN technologies & QoS
Extensive experience with CUCM, dial plans, call features, media resources
Implement and maintain network security best practices by assessing current threats, vulnerabilities, risks, and associated technical countermeasures.

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