Senior Customer Success Manager
2 weeks ago
Description
Ensures that the customer is satisfied with company projects and services. Works closely with Sales Account Manager and oversees day-to-day relationships with clients. Ensures that schedules and budgets are met according to contractual agreements. Works with clients to cultivate future projects and qualify new opportunities. Consults with other team members (Product management /Engineering/services/support/sales) to be sure mutual objectives are met.
The Opportunity
We are looking for a Techno-functional Customer Success Manager to join our team. Adobe Learning Manager is Adobe’s Learning Management System (LMS), and we are looking for passionate learning technology professionals who will work with our customers to help them derive the best use of the LMS.
In this position, you will be a trusted advisor, working with customers to fine-tune their learning and development strategies and ensure their success. You will partner with the customer through their lifecycle and work to develop and grow the account.
To succeed, you will need a proven ability to: candidates who desire to make an impact in the learning & development and technology domain to join our team based out of Bengaluru, India.
In this role, you will:
In this role, you will be responsible to:
• Provide consulting services in the domains of learning design and technologies.
• Manage client relationships – especially working remotely to assess client maturity and satisfaction.
• Interact with a broad level of client contacts – from Learning Managers to CLOs and Directors
• Present complex technical & functional information in a clear manner, both written and verbal
• Manage multiple customers (and engagements) concurrently.
• Identify growth opportunities – identify opportunities to both upsell & cross-sell on your accounts.
What You'll Do
In this role, you will be responsible to:
• Customer Relationship Management: Building and maintaining strong relationships with customers, understanding their needs, and ensuring their satisfaction with the product & services.
• Technical Expertise: Demonstrating a deep understanding of the product and its technical aspects, including API integration use cases, understanding customer use cases, and recommending solutions.
• Product Adoption: Assisting customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and maximizing the value they derive from it.
• Business Acumen: Having a strong understanding of the customer's business goals, challenges, and industry trends and leveraging that knowledge to provide strategic guidance and align the product with their objectives.
• Product Feedback and Enhancement: Gathering customer feedback, analyzing trends, and providing valuable insights to the product development team to drive continuous improvement and enhance the product's features and functionality.
• Renewals and Expansion: Managing the renewal process by engaging with customers to ensure contract renewals. Identifying opportunities for upselling and cross-selling products or additional features to existing customers, working closely with the sales team to drive revenue growth, and advocating for the product's value proposition.
• Proficiency in delivering seamless presentations for Strategic Business Reviews (SBRs), conducting Training sessions, product demos covering API offerings, and sharing Best Practices with new and existing customers.
What you need to succeed
To be successful in this role, you will possess:
• A combined 10-16 years in the domain of learning technologies to consult with additional responsibilities in sales/post-sales and solution consulting.
• Ability to develop deep product and technical ecosystem knowledge.
• A deep understanding of the eLearning market and experience administering LMS’ or managing L&D programmes will be a bonus.
• A strong empathy for customers AND passion for revenue and growth
• Strong leadership skills with proven ability to influence inside and outside of the organization.
• An ability to manage/ influence through persuasion, negotiation, and consensus building.
• An analytical and process-oriented mindset supported by excellent communication and presentation skills.
• A Bachelor’s / master’s degree in business management/engineering or relevant fields.
• A minimum of 3-4 years of demonstrated exceptional customer management.
At Adobe, you will be immersed in an excep onal work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are commited to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orienta on, gender iden ty, disability or veteran status.
Learn more about a day in the life at Adobe: htps://
-
Senior Customer Success Manager
2 months ago
bangalore, India The Financial Times Full timeAbout Us Across the FT Group, our people are united by a mission to deliver world-class information, news and services to our global audiences. We're a digital-first organisation made up of journalists, technologists, product managers, event planners, strategists, commercial and finance experts, marketing and communications specialists - and much more....
-
Senior Customer Success Manager
4 weeks ago
bangalore, India Qlik Full timeDescription What makes us Qlik? AGartner Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. ...
-
Customer Success Manager
2 months ago
bangalore, India Motorola Solutions Full timeJob DescriptionCustomer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT service is...
-
Customer Success Manager
2 months ago
bangalore, India ColorTokens Inc. Full timeTitle: Customer Success Manager Role Description Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work...
-
Customer Success Manager
2 weeks ago
bangalore, India MongoDB Full timeIndividuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program....
-
Customer Success Manager
4 weeks ago
bangalore, India MongoDB Full timeIndividuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program....
-
Customer Success Manager
2 weeks ago
bangalore, India Conviva Full timeIf you've used Disney+, Peacock, or other top streaming platforms, you've already benefited from Conviva's technology. We empower the world’s leading B2C companies, including the biggest names in streaming media, to deliver exceptional digital experiences and optimize the “moments that matter” to their customers and their business. As the global...
-
Customer Success Manager
4 weeks ago
bangalore, India Conviva Full timeIf you've used Disney+, Peacock, or other top streaming platforms, you've already benefited from Conviva's technology. We empower the world’s leading B2C companies, including the biggest names in streaming media, to deliver exceptional digital experiences and optimize the “moments that matter” to their customers and their business. As the global...
-
Customer Success Manager
2 weeks ago
bangalore, India Motorola Solutions Full timeJob Description Customer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT...
-
Customer Success Manager
4 weeks ago
bangalore, India Motorola Solutions Full timeJob Description Customer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT...
-
Customer Success Manager
1 day ago
bangalore, India CloudSEK Full timeAbout CloudSEK: CloudSEK is a leading AI-driven digital risk management enterprise specializing in predicting and mitigating cyber threats. Our flagship product, XVigil, leverages artificial intelligence and machine learning to provide real-time threat intelligence, protecting organizations from data leaks, credential disclosures, and other cyber threats...
-
Customer Success Manager
3 weeks ago
bangalore, India Ai Palette Full timeAbout UsAi Palette, a SaaS company established in 2018 and headquartered in Singapore, serves Consumer Packaged Goods brands worldwide, such as Nestle, Mondelez, and L’Oreal, by facilitating the launch of highly successful products tailored to their target audience.Traditionally, brands like Nestle would commission surveys to gauge consumer preferences, a...
-
Customer Success Manager
2 weeks ago
bangalore, India Ai Palette Full timeAbout UsAi Palette, a SaaS company established in 2018 and headquartered in Singapore, serves Consumer Packaged Goods brands worldwide, such as Nestle, Mondelez, and L’Oreal, by facilitating the launch of highly successful products tailored to their target audience.Traditionally, brands like Nestle would commission surveys to gauge consumer preferences, a...
-
Manager, Customer Success
2 weeks ago
bangalore, India G2 Full timeAbout The Role We are seeking an experienced and dynamic individual to join our team as the Manager of Customer Success. In this role, you will be responsible for leading and developing our customer success team to ensure the successful adoption and ongoing satisfaction of our clients. You will play a critical role in driving customer retention and...
-
Manager, Customer Success
3 weeks ago
bangalore, India G2 Full timeAbout The Role We are seeking an experienced and dynamic individual to join our team as the Manager of Customer Success. In this role, you will be responsible for leading and developing our customer success team to ensure the successful adoption and ongoing satisfaction of our clients. You will play a critical role in driving customer retention and...
-
Senior Customer Success Manager
3 weeks ago
bangalore, India Qlik Full timeDescription What makes us Qlik? AGartner Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. ...
-
Senior Customer Success Manager
2 weeks ago
bangalore, India Qlik Full timeDescription What makes us Qlik? AGartner Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. ...
-
Customer Success Manager
3 weeks ago
bangalore, India Ai Palette Full timeAbout Us Ai Palette, a SaaS company established in 2018 and headquartered in Singapore, serves Consumer Packaged Goods brands worldwide, such as Nestle, Mondelez, and L’Oreal, by facilitating the launch of highly successful products tailored to their target audience. Traditionally, brands like Nestle would commission surveys to gauge consumer preferences,...
-
Senior Customer Success Manager
2 months ago
bangalore, India Adobe Full timeDescription Ensures that the customer is satisfied with company projects and services. Works closely with Sales Account Manager and oversees day-to-day relationships with clients. Ensures that schedules and budgets are met according to contractual agreements. Works with clients to cultivate future projects and qualify new opportunities. Consults...
-
Customer Success Manager
1 day ago
bangalore, India Leadrat Full timeJob Requirements: -Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction. - Be the customers first point of contact. You are their advocate and champion and work directly with our product...
