Customer Success Manager

3 weeks ago

bangalore, India Ai Palette Full time

About Us

Ai Palette, a SaaS company established in 2018 and headquartered in Singapore, serves Consumer Packaged Goods brands worldwide, such as Nestle, Mondelez, and L’Oreal, by facilitating the launch of highly successful products tailored to their target audience.

Traditionally, brands like Nestle would commission surveys to gauge consumer preferences, a process fraught with challenges including time constraints, data accuracy, and high costs. Ai Palette addresses these issues by harnessing the power of artificial intelligence to analyze vast amounts of internet data, identifying emerging trends across various segments. This approach provides brands with invaluable insights into upcoming trends, enabling them to capitalize on significant growth opportunities efficiently.

Moreover, Ai Palette offers a comprehensive platform where brands can not only access trend data but also develop and test product concepts. Currently, the platform tracks an extensive database of 61 billion data points sourced from over 150 outlets across 12 categories, covering approximately 87% of the world's GDP. Its advanced Natural Language Processing algorithm supports 18 languages, including various Asian languages, distinguishing it as a unique and globally accessible solution.

Ai Palette's success and credibility are further underscored by its partnerships with leading food companies, including Fortune 500 giants like Kellogg's, Nestle, and Olam. The company has garnered support from prominent investors, including SGInnovate, AGFunder, Exfinity Ventures, Pi Ventures, Tinmen, and Orzon Ventures, with the most recent funding injection received in March 2024.


Job Description


RESPONSIBILITIES

  • Ensure high-quality customer experience to new and existing customers
  • Deliver consumer insights and trends recommendations
  • Build strategic relationships and become a trusted advisor with your customers
  • Improve platform and services adoption rate
  • Maximize renewal rates and recurring revenue
  • Effective and proactive problem-solving, internally and with our clients
  • Contribute to the improvement of the customer success team and Ai Palette as a whole

REQUIREMENTS

  • 5-8 years experience working in an account management role (or similar), preferably at a SaaS company, insights or market research company; we’re also open to candidates in a strategic advice role in a consulting or creative agency
  • Successful track record working with large, multinational enterprise accounts
  • Comfortable presenting consumer insights and trends
  • Super organized: well-versed in project management and a stickler for on-time delivery
  • Knowledge of CRM solutions and running tight account management processes


IDEAL EXPERIENCE (ONE OR MORE OF THE FOLLOWING)

  • FMCG Industry
  • Consumer insights and trends (especially around food & beverages or personal care)
  • Multi-market (Regional or global) or multi-category experience
  • Training others to use a new product (onboarding)
  • Building and managing a team
  • Familiarity with big data, machine learning, statistics
  • Executive presence, experience, and expertise engaging with senior business decision-makers


BENEFITS

  • Own what you do with access to our Employee Share Options Pool (ESOP)
  • Great progression opportunities - we want you to grow with us
  • Look after yourself with health insurance including Hospital/Surgical, Major Medical and Outpatient
  • Learn new skills with sponsored training
  • Flexible work hours: Early birds and midnight-oil-burners rejoice
  • Tax Benefits

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