Customer Relationship Executive

8 hours ago

Mumbai, India Seven Consultancy Full time

JOB DETAILS 1. Conduct annual planning and budgeting for the customer relations department (both Sales and Service) in alignment with Royal Enfield India goals and the dealership senior management ensuring complete process adherence laid down by Royal Enfield India.2. Define customer relationship programs and key initiatives for Sales and Service divisions in association with the dealership senior management to achieve customer satisfaction index at the dealership 3. Track and monitor customer relations initiatives and provide guidance and course corrections to ensure high effectiveness of the CR programs and initiatives 4. As a key owner for all the customer relation processes, ensure seamless integration of customer interactions and information flow across all customer touch points 5. Conduct internal meetings with the customer relations team and senior Sales,Service and Marketing team to create action plans, allocate responsibilities and set internal deadlines for driving key CR initiatives 6. Analyze customer satisfaction levels and define customer specific plans to ensure delight for all current and prospective customers 7. Provide quality feedback and update to the dealership management and the sales team on the overall quality of customer interactions and highlight issues if any 8. Maintain and monitor Sales and Service divisions customer relations department KPIs (including CSI) for business analysis 9. Monitor and own all customer satisfaction process in sales and service, and ensure high performance for the dealership on all customer satisfaction scores 10. Conduct regular reviews of CSI with the Sales and Service senior management and highlight areas of concern and define an overall action plan 11. Monitor the implementation and effectiveness of planned customer specific initiatives 12. Independently engage with customers to take feedback and drive process improvement especially those with low CSI scores 13. Consolidate best practices across the industries around customer delight and drive new and innovative initiatives FUNCTIONAL AREA Customer Relationship Executive, Customer Relationship Manager, CRM, CRE, CRE job for Automobile Industry in Mumbai, Customer Relationship Executive job for Automobile Industry in Mumbai, Car Showroom, Retail industry, Customer Relationship Executive for Showroom in mumbai, Automobile placement agencies in Mumbai, Automobile Recruitment agencies in Mumbai, Automobile placement agencies in Maharashtra, Automobile Recruitment agencies in Maharashtra, Automobile placement agencies in India, Automobile Recruitment agencies in India, placement consultancy in Mumbai, best placement consultancy in Mumbai, top placement consultancy in Mumbai, placement consultancy in India, best placement consultancy in India, top placement consultancy in India. Apply Now

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