Deputy Manager Operations
1 month ago
Roles & Responsibilities
- Serves as primary contact for client communication and managing project timelines, quality and deliverables
- Creates project dashboard for ensuring all critical to project and deliverable parameters are met
- Involved in daily, weekly, monthly and periodic updates to client contacts
- Ensure compliance with all standard operating procedures
- Must take accountability for day to day floor activities and empower the team to satisfy client needs and resolve concerns
- Responsible for ensuring adherence overall SLAs
- Conduct and participate in periodic meetings/QBRs with Client
Skills Required
- Experience in supporting US Healthcare process would be Preferred
- Good written and verbal English skills
- Good organizational, time management and priority setting skills, and the flexibility to multi-task in a fast-paced environment
- Ability to think critically, work independently and follow instructions
- Working knowledge of Microsoft Excel, Word and PowerPoint
- Team management experience
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