Vice President, Global Product Support
1 month ago
Manage operations & global Product and Technical Support.Accountable for delivering great support experience to global customers of all verticals and of all business sizes.Ensure resolution of issues within agreed SLAs.Review all change requests, escalations, service requests and customer satisfaction.Continue Innovating the technology infrastructure for support – including ticketing, status reporting, customer community and issue deflectionCollaborate with others in Customer Success, Engineering, Finance, and other internal groups to deliver services and solutions which Delight our Customers.Be the Voice of the customer -- Identify and drive changes in Product and company Processes to increase efficiency while improving Customer ExperienceForecast the demand, Recruit, hire, develop, and retain a high quality teamFocus maniacally on the Zenoti customer and employee experience Skills needed to be successful in the role10+ years of experience in Customer Support, strong engineering background and expertise in Support EngineeringForward thinking in AI. Expertise in managing support for a CRM/ERP/B2B Saas Product15+ years of experience in Customer facing rolesGood to have a long stint in SaaS companies supporting complex products with high volume of casesExposure in Global regionsNegotiationVendor ManagementLed a team of more than 100 people.Qualifications RequiredA degree in engineering or equivalent
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Associate Vice President Operations
1 month ago
Ibrahim Bagh Lines, India IKS Health Full timePosition DetailsDesignation: Associate Vice President Grade:6 Reporting To: Vice President Department: Clinical Support Solutions - Coding Location: Hyderabad IKS OverviewIKS Health is a leading Provider Enablement Platform that empowers healthcare providers to deliver better, safer, and more efficient care through a strategic blend of technology and...
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Associate Vice President Operations Manager
3 weeks ago
Ibrahim Bagh Lines, India IKS Health Full timeAssociate Vice President of CodingIKS Health is a leading provider enablement platform that empowers healthcare providers to deliver better, safer, and more efficient care through a strategic blend of technology and expertise. Our solutions support provider groups in creating a physician-led, patient-centric care delivery model, allowing providers to be...
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Quantitative Risk Specialist
3 weeks ago
Ibrahim Bagh Lines, India People Realm Recruitment Services Private Limited Full timeJob Title: Vice PresidentJoin People Realm Recruitment Services Private Limited as a Vice President and be part of our Risk Business team. As a key member of our Model Risk Management (MRM) Group, you will play a crucial role in identifying, monitoring, evaluating, and managing financial and non-financial risks in support of our Risk Appetite Statement and...
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Assistant vice president
6 days ago
Ibrahim Bagh Lines, India Marsh India Full timeMarsh India Insurance Brokers Pvt Ltd is seeking candidates for the following position based in the Hyderabad office: Assistant Vice President– Employee Health & Benefits We will count on you to: Responsible for developing new clients and servicing existing clients. Studying the client's existing portfolio and consulting the client in managing their risks....
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Chief Financial Officer, Accounts Payable
3 weeks ago
Ibrahim Bagh Lines, India Peoplefy Full timeJob Title: Vice President, Accounts PayableAt Peoplefy, we are seeking a highly skilled and experienced Vice President, Accounts Payable to join our team. As a key member of our finance department, you will be responsible for leading the Accounts Payable (AP) operations and driving digital transformation initiatives for our Consumer and Healthcare...
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Vice President
1 month ago
Ibrahim Bagh Lines, India People Realm Recruitment Services Private Limited Full timeClient - Top Tier Investment bankLocation - HyderabadDesignation - Vice PresidentThe role will be part of the firm's Risk Business, which identifies, monitors, evaluates, and manages the firm’s financial and non-financial risks in support of the firm’s Risk Appetite Statement and the firm’s strategic plan. Operating in a fast paced and dynamic...
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Production Support Specialist
1 month ago
Ibrahim Bagh Lines, India Insight Global Full timeEmphasis ========-Able to analyze monitoring data from Kibana/Gryfana-Able to work on-call 24/7 hours-Able to use tools (Postman/SoapUI) to check service availability-Production Support/Ticket Management experience-Able to assess Java JVM health-Able to clearly communicate status Required ========-Linux-DevOps:...
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Senior Director of Global Support Operations
3 weeks ago
Ibrahim Bagh Lines, India Zenoti Full timeJob SummaryWe are seeking a highly experienced and skilled professional to lead our Global Product Support and Technical Services team at Zenoti. As a key member of our organization, you will be responsible for delivering exceptional support experiences to our global customers across various industries and business sizes.Key ResponsibilitiesManage and...
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Sales Director
3 weeks ago
Ibrahim Bagh Lines, India Discoveries Quintessential Full timeTransformative Sales Leadership OpportunityDiscoveries Quintessential is seeking a seasoned sales leader to spearhead our growth efforts and drive strategic sales initiatives. As Vice President of Sales, you will be responsible for developing and implementing sales strategies to meet ambitious growth targets, leading a high-performing sales team, and...
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Ibrahim Bagh Lines, India The Citco Group Limited Full timeAbout the RoleWe are seeking a highly experienced Corporate Secretary to join our Company Secretarial team in Hyderabad. As a key member of our team, you will be responsible for delivering award-winning services for complex fund structures to our clients worldwide.Key ResponsibilitiesWork with the Sr. Vice President to achieve the long-term strategy and...
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E-Commerce Product Support Specialist
3 weeks ago
Ibrahim Bagh Lines, India Capecom Solutions Full timeAbout Capecom SolutionsCapecom Solutions is a global digital solutions provider dedicated to delivering high-quality services to clients across industries. With a focus on innovation and client satisfaction, we offer tailored IT services, product development, and support.Job OverviewWe are seeking an E-Commerce Product Support Analyst to join our team. The...
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Vice President Internal Audit
3 weeks ago
Ibrahim Bagh Lines, India People Realm Recruitment Services Private Limited Full timeOur client is a global financial services firm, and is looking for expectational talent as a Lead / SVP for its Internal Audit team, specifically its Technology / IT Audit team. As the third line of defense, Internal Audit’s mission is to independently assess the firm’sinternal control structure, including the firm’s governance processes and controls,...
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Java Production Support Specialist
3 weeks ago
Ibrahim Bagh Lines, India Atyeti Inc Full timeJob DescriptionAt Atyeti Inc, we are seeking a highly skilled Java Production Support Specialist to join our team. The successful candidate will be responsible for providing application support in accordance with ITIL guidelines within the agreed SLAs.Key Responsibilities:Monitor and support production AutoSys jobs/schedules, troubleshooting, and resolution...
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Senior operations specialist
6 days ago
Ibrahim Bagh Lines, India Insightsoftware Full timeWork Timings: 5:30 PM – 2:30 AM Work Location: Remote Location Job Description Monitor and tracking of org changes for accurate reporting, scheduling Ensure successful ongoing operations with knowledge transfer to customers and stakeholders. Create, update and maintain documentation, SOPs, Process Flow, Mapping, skills matrix Identify professional service...
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Area Sales Manager
3 weeks ago
Ibrahim Bagh Lines, India SLTL Group - Medical Division Full timeJob Title: Area Sales ManagerSahajanand Laser Technology Ltd. - Medical Division is a leading manufacturer of medical devices, with a strong presence in the Indian market. We are seeking an experienced Area Sales Manager to join our team.Key Responsibilities:Responsible for achieving sales targets and contributing to the company's growth.Demonstrate company...
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Senior Operations Specialist
3 weeks ago
Ibrahim Bagh Lines, India insightsoftware Full timeJob DescriptionAs a Senior Operations Specialist at insightsoftware, you will play a critical role in ensuring the smooth operation of our business. Your primary responsibility will be to monitor and track organizational changes, ensuring accurate reporting and scheduling. You will work closely with stakeholders to ensure successful ongoing operations,...
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Senior Global Trial Manager
3 weeks ago
Ibrahim Bagh Lines, India Bristol Myers Squibb Full timeJob Title: Senior Global Trial ManagerWe are seeking a highly experienced Senior Global Trial Manager to join our team at Bristol Myers Squibb. As a key member of our clinical operations team, you will be responsible for leading global clinical trials from start to finish, ensuring timely and successful delivery of high-quality data.Key Responsibilities:Lead...
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Senior Global Trial Manager
3 weeks ago
Ibrahim Bagh Lines, India Bristol Myers Squibb Full timeJob Title: Senior Global Trial ManagerJob Summary:We are seeking a highly experienced Senior Global Trial Manager to join our team at Bristol Myers Squibb. As a Senior Global Trial Manager, you will be responsible for leading global clinical trials from start to finish, ensuring timely and within-budget delivery. Your expertise in clinical trial management,...
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Global SAP Consultant
3 weeks ago
Ibrahim Bagh Lines, India The Goodyear Tire & Rubber Company Full timeJob Title: Global SAP ConsultantJoin The Goodyear Tire & Rubber Company as a Global SAP Consultant and take on a challenging role that requires strong analytical and problem-solving skills. As a key member of our Global IT SAP team, you will be responsible for analyzing business and technical needs, translating processes into practice, and implementing new...
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Product Support Specialist
3 weeks ago
Ibrahim Bagh Lines, India Cube Consultancy Services Full timeResponsibilities:● Initiate integration onboarding in coordination with the internal team & vendor● Respond to, document, and advance integration-related support requests● Act as liaison between various internal departments and track issues with accounts to resolution● Maintain and provide regular account updates regarding onboarding & integration...