E-Commerce Product Support Specialist
3 weeks ago
Capecom Solutions is a global digital solutions provider dedicated to delivering high-quality services to clients across industries. With a focus on innovation and client satisfaction, we offer tailored IT services, product development, and support.
Job OverviewWe are seeking an E-Commerce Product Support Analyst to join our team. The successful candidate will be responsible for providing exceptional support to customers using our e-commerce platforms, troubleshooting issues, optimizing user experiences, and collaborating with the development team to improve product functionality.
Key Responsibilities- Provide front-line support for clients' e-commerce platforms, responding to inquiries via email, phone, and chat.
- Troubleshoot and resolve technical issues related to product functionality, integration, and performance.
- Analyze customer feedback and product data to identify areas for improvement.
- Collaborate with internal teams (developers, designers, QA) to escalate and resolve complex technical issues.
- Assist clients with platform configuration, usage, and training to maximize their e-commerce operations.
- Maintain detailed records of customer interactions, solutions provided, and product improvements.
- Stay updated with e-commerce trends and best practices to recommend enhancements.
Bachelor's degree in Computer Science, Information Technology, or related field. 3+ years of experience in product support or a similar role, preferably in an e-commerce environment. Strong problem-solving skills and technical troubleshooting abilities. Experience with e-commerce platforms (Shopify, WooCommerce, Magento, etc.) is a plus. Excellent communication skills, both verbal and written, with a customer-focused attitude. Ability to work in a remote, fast-paced environment, managing multiple priorities.
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