Senior Operations Specialist

3 weeks ago


Ibrahim Bagh Lines, India insightsoftware Full time
Job Description

As a Senior Operations Specialist at insightsoftware, you will play a critical role in ensuring the smooth operation of our business. Your primary responsibility will be to monitor and track organizational changes, ensuring accurate reporting and scheduling. You will work closely with stakeholders to ensure successful ongoing operations, including knowledge transfer to customers and stakeholders.

Key Responsibilities
  • Monitor and track organizational changes for accurate reporting and scheduling
  • Ensure successful ongoing operations, including knowledge transfer to customers and stakeholders
  • Create, update, and maintain documentation, SOPs, process flow, mapping, and skills matrix
  • Identify professional service problems beforehand and propose solutions to resolve
  • Utilize experience and knowledge of resolving complex problems
  • Collaborate with staff to vice-president level employees within and across functions and external parties
  • Work with various types of data formats, including Excel spreadsheets, CSV files, Access databases, and extracts from SQL Server or other relational databases
  • Understand requirements and create reports accordingly, including forecast reports and financial reports for Professional Services
  • Work on ad-hoc reports data as required
  • Successfully work to automate existing processes, propose new ideas/solutions
  • Facilitate business process design and development to leverage rapid response capabilities
  • Manage multiple projects and establish priorities
  • Analyze base data of newly acquired companies for system integration purposes
  • UAT for various systems
  • Work with other team members on Jira issues, as per SLA defined by Leadership team
Qualifications
  • 5-9 years of experience
  • Strong MS Excel/Advance Excel knowledge/Skills
  • Experience in Financial Reporting, Budgeting, and Forecasting
  • Experience in Month-End close processes and invoicing process
  • Clarity on Quote to Cash concepts and Understanding of Revenue Recognition
  • Understanding and experience of Professional Services activities
  • Administrative experience with any Professional Services Automation systems (PSA)
  • Ability to perform tasks in a fast-paced environment
  • Understanding of Power BI desktop and services and SQL, databases
  • Excellent written, oral, and presentation skills
  • Solutions-focused approach to creative problem-solving
  • Strong organizational and multi-tasking skills required to successfully lead in a fast-paced work environment
  • Ability to determine priorities on a daily basis to achieve business objectives

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