Manager - Corporate Business

4 months ago

thane, India Tata AIA Life Insurance Full time

APosition Overview

Position Title

Manager – Quality Control

Department

Operations Corporate Business

Level/ Band

Manager

Role Summary:

·Ensure quality check of departmental processes and identify Financial, Operational, Regulatory, Legal, Market Conduct and Reputation risks associated with in the process.

·Drive process efficiencies through automations and alignment of processes with market best practices

·Adherence to service levels across various processes

·Effective team management

BOrganizational Relationships

Reports toDirect

Senior Manager – Operations Corporate Business

Matrix

Supervises

Full Time / SupportStaff

CJob Dimensions

Geographic Area Covered

PAN India

StakeholdersInternal

Compliance, Audit, Finance, Ops, Sales

External

Corporate Clients, Intermediaries, Insured Members

DKey Result Areas

Quality Check

·Work collaboratively with Internal & External Stakeholders for identification of high impact areas (Process, Product, UW guidelines, Regulatory requirements, Reinsurance etc) and design controls as well as exception reports to prevent financial losses/ regulatory breaches.

·Quality check of departmental process

·Quality check of Regulatory (BAP and Non-BAP) & Stakeholder reports 

·Manage closure of preventive & corrective actions arising of quality check activity

·Manage internal & external audit and open points closure

Regulatory and Other Senior Management Reporting

·Manage Regulatory reporting including Monthly New Business and Renewal Reports, BAP reports, Quarterly Statistics, Public Disclosures, Reinsurance reporting and any other report requested for from time to time

·Responsible for understanding the internal stakeholder requirement and delivering as per requirement

·100% accuracy and timeliness in all reporting

Reconciliations and Controls

·Establish appropriate controls in existing and / or new processes

·Monitor the processes at regular frequencies for any gaps, implement appropriate corrective actions and monitor the success

System Enhancements

·Understand the changes resulting from existing product modifications or refiling or new product launches or regulatory circular

·Continuously look for opportunities to automate existing processes to ensure seamless business delivery

·Raising of the requirement with IT and ensuring their timely deployment

ESkills Required

Technical

·Good command on MS- Excel, MS-Word, MS-Access, MS-Powe Point

Non Technical

·Has an in-depth understanding of insurance practices and proposes changes if required as per market dynamics

Behavioral (Refer Appendix for details)

Level 1

(rarely / not required)

Level 2

(required frequently)

Level 3

(essential for position)

Interpersonal skills

ü

Communication skills

ü

Creative thinking skills

ü

Supervising/Leadership skills

ü

Teamwork Skills

ü

Influencing skills

ü

Relationship Building skills

ü

Decision making skills

ü

Incumbent Characteristics

Essential

Desired

Qualification

Graduation

Certification in Quality Control, Data Analytics

Experience

8+ years’ experience of Life Insurance preferably Group Operation

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