Service now Technical Lead

5 days ago

Hyderabad, India Tata Consultancy Services Full time

Dear Candidate,

Greetings from TATA CONSULTANCY SERVICES LIMITED


Thank you for exploring career opportunities with Asia's largest IT company.

Exciting # Job Opportunities for # Experienced Professionals.


Role: SERVICENOW TECHNICAL LEAD/ARCHITECT


Experience Range- 5 to 15 years.


Mode of Interview: FACE TO FACE (IN-PERSON)


Venue: Tata Consultancy Services Ltd, Deccan Park, Plot No.1, Hitech City Main Rd, Software Units Layout, HUDA Techno Enclave, Madhapur, Hyderabad - 500081


Must-Have

Technical Competency

• Experience as a Technical Lead

• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution

• Understanding customer business requirements and convert to functional requirements

• Responsible for reviewing requirements for accurate estimation

• Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow

• Expertise ServiceNow deployments, ITSM, ITOM, HRSD, migrations, consolidation's, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise

• Review, and do proactive analyze and resolve application issues as needed

• Mentor and share technical knowledge/guidance to team

• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards

• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation

• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management

• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts

• Excellent team management skills to manage the project team and members

• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)


Good-to-Have

Experience in ServiceNow custom application design and development

•Evaluate the tool stability and performance and provide recommendations

•Knowledge on new service now modules (HRSD, SecOps, GRC, CSM, ITBM, etc.)

• Preferred to have ServiceNow Implementation Specialist certification

• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

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