Director/Sr Director/AVP Strategic accounts

4 weeks ago

bangalore, India Algonomy Full time
ROLE : Director/Sr Director/AVP Strategic accounts - MEA
LOCATION : Dubai (To start with Bangalore)
REPORTING TO : SVP Sales & BD
EXPERIENCE : >=15 Years
BRIEF DESCRIPTION
Seeking an energetic, empathetic and systematic leader to build strong customer relationships and fuel revenue growth using Algonomy’s products and analytics service offerings in strategic accounts. Strategic account includes large accounts with expansion opportunities in multiple countries, business units, brands.
Links for Algonomy’s Product portfolio
RESPONSIBILITIES :
1) Relationships
Continuously develop and nurture strong, trust-based relationships with key stakeholders, including C-suite executives and decision-makers across Algonomy’s merchandising and marketing products . This includes CMO, CDO, Head eCommerce, Head Customer Analytics, Head of Merchandising, Head of Supply chain, CIO, etc.
Develop and execute a key stakeholder mapping plan on a quarterly basis. This is critical considering the nature of strategic accounts (Multiple businesses, brands, countries)
2) Growth
Create an annual account plan and organise Qtrly reviews with Algonomy executives.
Identify growth (cross-sell/ Upsell ) opportunities and manage the entire cycle from lead generation to closure.
Develop and execute personalised marketing plan on a quarterly basis in partnership with marketing team (demand gen, product marketing)
3) Strategic Reviews
Attend Quarterly business reviews (QBR) along with CSM (Customer Success Manager) and CSA (Customer Success Architect).
Review QBR content and provide input to create a compelling narrative.
4) Advocacy
Work with CSM, CSA and the client to transform customer to advocate.
Tangible advocacy artefacts include PR, Case studies, Video testimonials etc.
5) Escalations
As the account director, manage client escalations in conjunction with CSM, CSA and other key stakeholders.
6) Risks, Commercials & Contracts
Monitor and mitigate account risks in conjunction with CSM and CSA
Review and ensure Contract compliance to prevent revenue leakage and avoid out-of-contract situations.
Own all Commercials submitted to Client.
METRICS FOR THIS ROLE
Growth of Business: e.g. Incremental ACV in form Cross-Sell ACV and large Upsell ACV
# of Customer advocacy artifacts (Case study, Video testimonial, PR, Analyst reviews etc)
ESSENTIAL QUALIFIERS FOR THIS ROLE:
Min 15 years of experience . Atleast 5 years of work experience in MEA.
Proven experience in closing SaaS deals> $150,000 and services deals > $500,000
Proven experience in handling large accounts in MEA
Proven experience working with at least five Retail Clients
Past experience experience in min two areas (Data management, Customer Analytics, Personalisation, Demand forecasting, Marketing Automation, Supplier Collaboration)
Has strong executive presence.
Excellent communicative skills both verbally and in written form.
Past experience in working in matrix org structure.
Past experience and/or Strong determination of thriving in chaos.
About Company:
Algonomy (previously Manthan-RichRelevance) is a global leader in algorithmic customer engagement powering digital first strategies for retailers and brands. With industry-leading retail expertise in connecting demand to supply with a real-time customer data platform as the foundation, Algonomy enables 1:1 omnichannel personalization, customer journey orchestration and customer analytics with Xen AI at its core.
Globally, over 400 retail brands such as HP, L’oreal, Tiffany & Co, Aldi, McDonalds, Zalora and Pizza Hut use Algonomy’s made-for-retail solutions to orchestrate hyper-personalized customer engagement and optimize their merchandising and supplier management. Algonomy, which stands for “systematized knowledge of algorithms”, provides rapid time to value across acquisition, conversion, growth and loyalty with its 300+ pre-built algorithms.
Headquartered in San Francisco and Bangalore, our presence spans over 20 countries. To learn more, please visit

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