General Manager
1 month ago
Role Overview
This role will be responsible to manage end to end visa related services across the MICE TCIL team. The incumbent is expected to effectively work across regions to increase overall productivity and efficiencies.
This role will be responsible to create and drive people and process engagement within the department.
Purpose of Role
Maintain strong equity with Embassies and Consulates
Always be aware of the latest VISA rules & regulations and guide the team appropriately
Drive the team to manage end-to-end Visa processing work
Prompt and accurate response to sales/clients on various visa requirements
Streamlining VISA process within the team
Roles & Responsibilities
Maintain strong equity with Embassies/ Consulates/VFS
Arrange embassy and client meeting for groups
Update any changes in the process of Consulates
Consistently training the team on VISA process and regulations
Handling customer / client escalations effectively and in a professional manner
Driving processes efficiently thus leading to overall cost savings
Responsible for creation, tracking and reconciliation of reports and dashboards pertaining to all payments related to VISA
Ensure end to end closure on all credit notes generated
Qualifications
10-12 years of experience in Visa Operations
Should have strong Connects with Embassies and Consulates
Excellent written and verbal communication skills
Excellent Analytical skills
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