General Manager

1 month ago


Mumbai Metropolitan Region, India Thomas Cook India Limited Full time

Role Overview

This role will be responsible to manage end to end visa related services across the MICE TCIL team. The incumbent is expected to effectively work across regions to increase overall productivity and efficiencies.

This role will be responsible to create and drive people and process engagement within the department.


Purpose of Role

Maintain strong equity with Embassies and Consulates

Always be aware of the latest VISA rules & regulations and guide the team appropriately

Drive the team to manage end-to-end Visa processing work

Prompt and accurate response to sales/clients on various visa requirements

Streamlining VISA process within the team


Roles & Responsibilities

Maintain strong equity with Embassies/ Consulates/VFS

Arrange embassy and client meeting for groups

Update any changes in the process of Consulates

Consistently training the team on VISA process and regulations

Handling customer / client escalations effectively and in a professional manner

Driving processes efficiently thus leading to overall cost savings

Responsible for creation, tracking and reconciliation of reports and dashboards pertaining to all payments related to VISA

Ensure end to end closure on all credit notes generated


Qualifications

10-12 years of experience in Visa Operations

Should have strong Connects with Embassies and Consulates

Excellent written and verbal communication skills

Excellent Analytical skills



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