Information Technology Support Engineer
3 weeks ago
Join us to revolutionize the e-commerce industry one dapper design at a time.
Damensch is a direct-to-consumer brand in the men's essential wear space based out of Bangalore.
At Damensch, we believe in enhancing the employee's personal growth first, in order to grow successfully together as a company.
We strive to find like-minded individuals to offer a diverse community of people to interact and grow with, from all walks of life.
We believe that the people we hire are the crème de la crème and need not need fixed timings or constant supervision - we believe in collaborative hours instead of the archaic method of fixed working hours. Individual accountability, cross-collaboration and transparency are of paramount importance in our organisation.
Anyway, enough about us - if this seems like your ideal place to work - don't wait any longer, we want to hear from you soon
Title: IT Support Engineer
Scope of Work:
Look after IT-related works such as minor to major troubleshooting, Windows & Mac OS-related installations/support, networking & internet-related works, hardware/software-related work and end-to-end vendor management. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach to effectively address user needs and maintain high satisfaction levels.
Job Responsibilities:
- Provide technical support to end-users via phone, email, or in person, addressing inquiries and troubleshooting issues related to hardware, software, and network connectivity.- Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.- Install, configure, and maintain computer systems, software, and peripherals. (Desktops & Laptops in remote/on-site locations)- Perform hardware and software upgrades, patches, and system maintenance tasks to ensure the reliability and security of IT assets.- Act as SPOC with vendors for procurements, payments and reconciliations.- Adhere to company policies and procedures related to IT security and data protection policies.
Must haves:
- A Bachelor's degree in Computer Science/Information Technology or a related field with 4+ years of experience is preferred- Hands-on experience with operating systems (Windows, macOS, Linux), productivity software (Microsoft Office, G Suite), and collaboration tools.- Mandatory to have troubleshooting experience for software/hardware experience for MAC laptops- Know how of remote support tools is good to have.- Knowledge of Asset Management (tool-based), tagging and end-point management is good to have.- Knowledge of networking concepts, protocols, and technologies (TCP/IP, DNS, DHCP, VPN) is good to have.
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