Account Manager

1 month ago

Ahmedabad, India Uplers Full time

Designation - Account Manager

Shift - Night (US)

Location - Remote


Objectives of this role:

● Conduct in-depth market research and analysis to understand the client's persona,

industry, their pain & gains, preferences, and trends in the industry.

● Serve as the main point of contact in all matters related to client concerns and needs.

● Develop a thorough understanding of our service offerings to better upsell and cross-sell to

clients

● Use growth techniques to generate new business and revenue opportunities through

cross-selling and upselling.

● Actively establish and maintain positive relationships with clients by providing exceptional

customer experience, listening to their needs, and addressing their concerns with the right

solutions to achieve long-term partnerships.

● Adherence and monitoring sales progress to ensure that revenue goals are being met.

● Track and maintain all business-related processes and reports for the client funnel.

Maintain accurate client records in the system/CRM.

● Collaborate across departments such as sales, marketing, and development to ensure that

the client's needs are being met.


Responsibilities


● Handle inquiries and requests from customers and address their needs

● Interact with clients and respond to important inquiries about the company’s services

● Make cold calls or perform warm outreach, using outside-the-box thinking to develop new

and unique sales tactics.

● Maximize sales performance through strong relationships with clients and awareness of

their needs and pain areas.

● Represent the company effectively by developing a comprehensive knowledge of its

offerings

● Stay on top of accounts, making sure they receive services that are within their budget and

meet their needs with the right solutions

● Find key personnel in client companies to establish profitable relationships.

● Approach potential customers to cultivate fruitful relationships.

● Meet regularly with other team members to discuss progress and find new ways to improve

business

● Identify upsell, cross-sell, and renewal opportunities.

● Participate in collaborative business meetings to update key stakeholders

● Provide continuous, constructive feedback to the marketing and tech operations team.

● Generate progress reports for clients and senior leaders within the organization

● Utilize HubSpot tools to ensure a standardized process throughout all stages of a sale

● Achieve weekly, monthly, and annual sales and activity quotas


Skills:

● Proven record of sales growth

● Experience in Overseas sales, customer service, and Account management skills. (US

Based)

● Strong knowledge of business and sales growth techniques

● Exceptional project management skills

● Clear verbal and written communication skills

● Enthusiasm for the company and its growth potential

● Ability to multitask and juggle several responsibilities simultaneously

● Strong written and verbal communication skills

● Excellent organizational skills and attention to detail

● Excel, proposal creation, documentation


Preferred Qualifications:

● Ability to work in a US Timezone.

● Sharp negotiation

● Organizational skills

● Problem-solving skills

● Growth techniques

● Proven track record of meeting or exceeding quotas and receiving positive customer

feedback

● Proficiency with common customer success and customer relationship management

software, such as HubSpot

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